Litigation Operations Support Analyst - Subpoena Processing
About The Position
This role handles moderately complex legal documents and applies knowledge of relevant document types to prepare thorough responses on behalf of the bank to third parties. The work requires interpreting legal documents, exercising sound judgment, making informed decisions, restricting accounts when appropriate, and complying with state and federal requirements and privacy laws. The analyst maintains a caseload while meeting production, quality, and deadline requirements. Legal Order Operations processes third-party levies, garnishments, temporary restraining notices, seizure warrants related to debts or criminal activity, and subpoenas served on the bank in civil and criminal matters. This position focuses on subpoena processing and requires research across numerous systems, communications with external parties, and accurate, timely responses to legal matters. Bank of America describes its workplace approach as in-office, with flexibility based on role-specific responsibilities and business needs. The company emphasizes an inclusive, collaborative culture and teammate wellness.
Requirements
- At least 1 year of experience in portfolio management, legal, mortgage, and/or finance.
- Ability to research, identify, and retrieve responsive documents across a variety of banking products, systems, and platforms.
- Excellent written and verbal communication skills, including tailoring communications to diverse audiences, active listening, and providing timely follow-up and status updates.
- Strong attention to detail and a record of delivering accurate, complete work within required deadlines.
- Strong analytical, problem-solving, and decision-making skills, using research, experience, and available resources to develop effective solutions.
- Ability to adapt to changing priorities, manage multiple projects simultaneously, and embrace processes that improve efficiency and effectiveness.
- Self-motivation and ability to work independently, exercise sound judgment, and require minimal supervision while maintaining a collaborative team mindset.
- Professional demeanor and strong client-service orientation, including patience, composure, and professionalism when handling sensitive or complex matters.
Responsibilities
- Process third-party subpoenas served on the bank in civil and criminal matters.
- Review complex legal documents and record key information in the case management system for bank records responsive to subpoenas.
- Apply state and federal laws when reviewing documents to ensure proper service, customer notification requirements, and compliance with the Right to Financial Privacy Act.
- Navigate multiple systems to research and obtain responsive documents.
- Interact with law enforcement, agencies, and attorneys to negotiate scope, court appearances, and reasonable delivery due dates.
- Maintain a large caseload with multiple moving parts.
- Interpret legal documents accurately.
- Manage caseloads effectively.
- Submit timely and accurate responses to legal matters.
- Communicate effectively with external third parties.
- Make decisions with minimal support.
Benefits
- Affordable, competitive, and flexible benefits
- Support for physical, emotional, and financial wellness
- Opportunities to learn, grow, and build a career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
