Processing Analyst

Nolan Transportation Group•Hickory, NC

14h•Onsite

About The Position

The Processing Analyst reviews carrier freight bills for rating accuracy and processes weekly customer invoices for assigned accounts. The position works with multiple departments to improve automated-process accuracy and promotes high-quality work, teamwork, and personal and professional success while maintaining high standards of conduct and ethics. The role requires a detail-oriented self-starter with a strong work ethic. The analyst resolves freight-bill issues, communicates with carrier personnel and customers, and coordinates with internal departments to ensure issues are addressed promptly and properly. The analyst also provides client feedback, develops an understanding of the internal technologies used for daily work, and looks for opportunities to improve processes. Performance is measured by daily invoice volume, customer invoice accuracy, and complexity grades 2–4 for assigned accounts. This is a full-time, benefits-eligible position, Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional weekend and evening availability is required during peak periods. Local travel is required; limited out-of-state travel may be needed for special training or conferences. The work is performed in a standard indoor office environment with moderate noise. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

A BS/BA degree in business or equivalent experience.
At least 3 years of experience.
Basic freight-rate knowledge.
High-level ability with spreadsheets and other analytical tools.
Strong desire to succeed.
Ability to read, analyze, and interpret common financial reports and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information to clients and management.
Ability to apply business and accounting mathematics.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret varied instructions in mathematical or diagram form and deal with abstract and concrete variables.
Ability to understand and act on verbal and written instructions.
Availability to work occasional weekends and evenings during peak periods.
Ability to travel locally; limited out-of-state travel may be required.

Responsibilities

Review weekly freight bills for assigned clients.
Troubleshoot and resolve freight bills in audit status.
Communicate directly with carrier personnel about carrier issues.
Process weekly or monthly invoices for customers.
Communicate directly with customers to address customer issues.
Make customer satisfaction the primary driver of quality processes with internal and external teams.
Ensure issues are addressed immediately and appropriate parties are informed for timely, proper resolution.
Provide client feedback to the organization.
Coordinate with other company departments where processes intersect.
Develop a working understanding of internal technologies required for daily functions.
Continuously seek opportunities to improve current processes.
Perform other duties as assigned.