Litigation Operations Support Analyst – Attachments

Bank of America•Phoenix, AZ

About The Position

At Bank of America, the Litigation Operations Support Analyst handles moderately complex legal documents and applies knowledge of relevant document types to provide thorough responses to third parties on behalf of the bank. The role requires interpretation, sound judgment, informed decision-making, account restrictions, and compliance with state and federal requirements and privacy laws. The analyst maintains a caseload while meeting production and quality standards and required deadlines. Within Legal Order Operations, the role supports work involving significant legal and reputational risk. The team processes third-party levies, garnishments, temporary restraining notices, seizure warrants related to debts or criminal activity, and subpoenas served on the bank in civil and criminal matters. The position is a first-shift role with 40 hours per week. Bank of America describes an in-office culture, with expectations and flexibility based on the role’s responsibilities and business needs; internal employees currently working from home may apply but could be required to work onsite if selected.

Requirements

Excellent written and verbal communication skills, including the ability to comprehend complex legal documents.
Ability to manage a high-volume caseload of litigation requests, subpoena responses, and document retrieval assignments while meeting established service-level agreements and deadlines.
Ability to research, identify, and retrieve responsive documents across multiple banking products, systems, and repositories while maintaining quality and compliance.
Strong organizational and time-management skills, including the ability to prioritize competing demands, manage multiple cases simultaneously, and maintain accuracy and attention to detail.
Strong analytical, problem-solving, and decision-making skills, including the ability to conduct complex research, evaluate findings, and recommend solutions for time-sensitive matters.
Ability to comprehend follow-up documents that may affect the status of orders and quickly make decisions on legal documents.
Ability to adapt to changing priorities, regulatory requirements, and business needs while maintaining productivity in a fast-paced environment.
Self-motivated, able to work independently, exercise sound judgment, identify process improvements, and work with minimal supervision.
Professional demeanor and strong client-service focus, including patience, composure, and professionalism when handling sensitive legal matters and escalations.
Skills in attention to detail, organizational effectiveness, research, analytical thinking, business acumen, interpreting relevant laws, rules, and regulations, pipeline management, and risk management.

Responsibilities

Review complex legal orders, apply state or federal laws, and determine whether to attach client funds.
Process levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity.
Determine eligibility for state or federal exemptions.
Initiate payment of funds to an agency or court, as applicable.
Apply federal exemptions to allow access to exempt funds.
Create customer notification letters for account activity.
Provide official bank responses to courts or agencies.
Contact agencies, including law enforcement, as needed.
Accurately interpret legal documents, including subsequent follow-up documents that may affect the status of orders.
Manage a caseload effectively and submit timely, accurate responses to legal matters.
Communicate effectively with external third parties.
Make decisions with minimal support.