Lithuanian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

4d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated Lithuanian Speaking Support Specialist to join a fast-growing team in Bulgaria within the dynamic Customer Support Services industry. This role offers a unique opportunity for career growth, rewarding performance and linguistic expertise, with a seamless relocation experience provided.

Requirements

• Native or fluent Lithuanian (spoken and written) is mandatory for this role.
• Professional proficiency in English to effectively engage with our diverse, international team.
• Valid EU passport (mandatory) to facilitate the hiring process for this Lithuanian Speaking Support Specialist position in Bulgaria.
• A strong passion for customer care and a drive to excel within the fast-paced Customer Support Services industry.
• Proven ability to adapt to new technologies and CRM software efficiently.

Nice To Haves

• Previous experience in high-volume contact centers is considered an advantage.

Responsibilities

• Provide exceptional omnichannel support to customers, representing a leading global brand within the Customer Support Services industry.
• Resolve complex inquiries via phone, email, and live chat while maintaining the highest standards of professional communication in Lithuanian.
• Ensure customer satisfaction by identifying needs and delivering accurate, empathetic, and efficient solutions.
• Accurately document customer interactions within the CRM system to track progress and identify service trends.
• Collaborate with international teams to maintain quality benchmarks and contribute to team performance goals.
• Stay updated on product knowledge and internal service policies to ensure consistent quality in every customer touchpoint.
• Act as a brand ambassador, ensuring that every Lithuanian-speaking interaction reinforces our reputation for superior client care.

Benefits

• Competitive Monthly Salary reflective of your professional expertise.
• Monthly Performance Bonus to reward your commitment to quality and service excellence.
• Fully Paid Training program to ensure you are confident and capable in your new role.
• Comprehensive Health Insurance and additional employee benefits package.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless.
• Career development opportunities within a leading global firm offering many of the best Lithuanian-speaking jobs in Europe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed