Swedish Speaking Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking a motivated Swedish Speaking Support Specialist for a position in Bulgaria. This role offers an opportunity to advance a career in Customer Support Services with international relocation support to Sofia. The position involves delivering exceptional customer service via phone, email, and chat to Swedish-speaking clients, resolving inquiries, maintaining CRM records, collaborating with international teams, and staying updated on product knowledge. The role also requires acting as a brand ambassador and contributing to team goals by meeting key performance indicators.
Requirements
- Native or fluent Swedish (spoken and written).
- Valid EU passport (mandatory).
- Excellent communication skills and a passion for the Customer Support Services industry.
- Ability to relocate to Sofia for this on-site Swedish Speaking Support Specialist position in Bulgaria.
- Strong problem-solving abilities and a customer-centric mindset.
- Basic proficiency in English to collaborate within our multinational environment.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat for Swedish-speaking clientele.
- Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services sector.
- Maintain accurate records of all customer interactions in the CRM database.
- Collaborate with international team members to optimize service delivery processes.
- Stay updated on product knowledge to provide precise and professional technical or general support.
- Act as a brand ambassador, upholding the highest standards of professional communication in Swedish.
- Contribute to team goals by achieving key performance indicators consistently.
Benefits
- Competitive Monthly Salary.
- Fully Paid Training to ensure your success in the role.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, transfer, hotel).
- Monthly Performance Bonus linked to your productivity and service quality.
- An exciting career path in one of the most sought-after Swedish-speaking jobs in Europe.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
