Swedish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d•Onsite

About The Position

We are currently seeking a talented individual for a Swedish Speaking Customer Support Specialist position in Bulgaria. This role is perfect for a communication-driven professional eager to build their career within the vibrant Customer Support Services industry while enjoying a seamless transition to a new country.

Requirements

Native or fluent Swedish (spoken and written) is mandatory.
Valid EU passport (mandatory) for ease of employment.
Previous experience in the Customer Support Services industry is considered a strong advantage.
Excellent communication and problem-solving skills in a fast-paced environment.
Proficiency in computer navigation and standard office software.
Strong desire to relocate and start a new professional chapter in Sofia, Bulgaria.

Responsibilities

Provide exceptional service to customers via phone, email, and live chat within the Customer Support Services sector.
Resolve complex client inquiries and technical issues with a focus on first-contact resolution.
Maintain high levels of customer satisfaction by delivering professional and empathetic support in Swedish.
Document all interactions accurately within the internal database to ensure quality control.
Collaborate with cross-functional teams to escalate and resolve high-priority client matters.
Contribute to the continuous improvement of support protocols and service standards.
Achieve individual and team-based KPIs and quality targets consistently.