Swedish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d•Onsite

About The Position

Mercier Consultancy Group is seeking a Swedish Speaking Solutions Consultant to join their team in Bulgaria. This role is an opportunity for a customer-focused expert to join a dynamic team in the customer support services industry, utilizing native-level linguistic skills for high-quality service delivery.

Requirements

Native or fluent Swedish (spoken and written) is mandatory for this role.
Professional proficiency in English to communicate within our diverse, international office environment.
A valid EU passport or legal right to work in Bulgaria is required.
Previous experience in customer support services or a similar client-facing role is highly preferred.
Exceptional problem-solving skills and the ability to maintain composure in a fast-paced environment.
A strong desire to thrive in one of the most exciting Swedish-speaking jobs available today.

Responsibilities

Serve as the primary point of contact for Swedish-speaking clients, ensuring an unparalleled customer support experience.
Analyze and resolve complex technical or service-related inquiries to ensure optimal solutions within the customer support services sector.
Maintain high levels of customer satisfaction through proactive communication and professional rapport building.
Document all interactions accurately within internal systems to ensure seamless service continuity.
Collaborate with cross-functional teams to escalate and resolve high-priority customer issues efficiently.
Participate in continuous improvement initiatives to refine service workflows and increase operational excellence.
Adapt to evolving industry standards and product updates to provide accurate, real-time guidance to end-users.