Line Service Supervisor

Sheltair Aviation•Westminster, CO

20d•Onsite

About The Position

The Line Service Supervisor is responsible for leading, supervising and coordinating the activities of the line service technicians providing aircraft refueling and exceptional customer service to discriminating general aviation customers. The LSS also ensures compliance with company policies and safety regulations, trains new employees and assigns duties to his/her direct reports, maintains fuel inventories, ensures the safe and efficient use of equipment, and orders supplies and equipment as necessary. In this role, the LSS ensures new procedures are followed to the letter and new information is passed on to the technicians. An important responsibility of the LSS, as a first and last contact as customers arrive and depart the facilities, is to represent Sheltair in a positive and professional manner, while developing and maintaining excellent relationships with customers. Although delivering customer service is top priority, many daily tasks involve physical activities such as climbing ladders, pulling fuel hoses and carrying baggage. In addition, the LSS assists with ramp operations such as towing, wing-walking, directing and parking aircraft as necessary. The LSS leads by example when working alongside his/her direct reports and provides the manager with input regarding staffing, scheduling, on-the-job training, employee rewards and employee performance. The LSS must be able to accommodate long hours during busy periods and special event periods.

Requirements

A High School diploma or GED
A minimum of one to three years' relevant experience in related field
Strong interpersonal, communication, organizational and customer service skills
A valid driver’s license
Ability to handle moderate to heavy physical activity to fuel aircraft and handle baggage – must be able to lift up to 50 lbs.
Must pass pre-employment drug screen and background check following FAA and DOT guidelines.

Responsibilities

Leading, supervising and coordinating the activities of line service technicians
Providing aircraft refueling and exceptional customer service
Ensuring compliance with company policies and safety regulations
Training new employees and assigning duties
Maintaining fuel inventories
Ensuring the safe and efficient use of equipment
Ordering supplies and equipment as necessary
Ensuring new procedures are followed and new information is passed on to technicians
Representing Sheltair in a positive and professional manner
Developing and maintaining excellent relationships with customers
Assisting with ramp operations such as towing, wing-walking, directing and parking aircraft
Leading by example and working alongside direct reports
Providing the manager with input regarding staffing, scheduling, on-the-job training, employee rewards and employee performance