LIHTC Leasing Consultant

MMG Management•Lithonia, GA

About The Position

The LIHTC Leasing Consultant interacts with prospective and current residents to support maximum occupancy and represents the company by communicating the benefits of the community. The role manages the leasing process from initial contact through resident occupancy and maintains communication throughout the tenancy. It also supports community marketing, resident relations, leasing administration, and coordination with property management and maintenance staff.

Requirements

High school diploma or GED.
LIHTC experience.
Oral communication skills, including speaking clearly, listening, clarifying, and responding informatively to questions.
Planning and organizational skills, including prioritizing work, using time efficiently, and setting goals and objectives.
Customer service skills, including handling difficult situations, responding to customer needs, soliciting feedback, and meeting commitments.
Ability to work as part of a team, balance individual and team responsibilities, give and receive feedback, and build group commitment.
Attention to quality, accuracy, thoroughness, and feedback.
Ability to observe safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
Administrative skills, basic arithmetic, word processing, written and oral communication, and organizational skills.
Ability to calculate figures such as discounts, interest, commissions, proportions, and percentages, and apply fractions, percentages, ratios, and proportions to practical situations.

Responsibilities

Perform leasing and marketing duties for the community, including providing information about apartments and arranging community visits.
Identify prospective residents’ needs and qualifications, respond promptly and courteously, and lease apartments in accordance with occupancy goals.
Explain leases and community policies to current and prospective residents.
Support marketing efforts and offer suggestions for promotions and advertisements.
Maintain current knowledge of rent, pricing, vacancies, apartment availability, lease expirations, and unit details.
Comply with Fair Housing laws and standards.
Monitor advertisements and their effectiveness, maintain the ad book and demographics, and gather market and competitor information.
Prepare monthly competitive survey reports on real estate market trends and conditions.
Monitor current and future vacancies, identify apartments that are slow to lease, and recommend responses to the Property Manager.
Inspect vacant apartments to ensure they are ready for prospective residents.
Follow up with prospects after visits and maintain current resident files.
Work with the Property Manager to maintain curb appeal and property appearance, and follow up with residents to support positive relations.
Maintain open communication with the Property Manager and Maintenance Director or Supervisor.
Prepare and assist with leasing paperwork, including applications, lease agreements, addenda, employment and credit checks, and move-in packets.
Collect security deposits, rent, and other funds associated with resident moves.
Complete service requests, communicate with the Maintenance Department, and communicate unit lease-status charges to that department.
Attend and participate in training seminars as requested.
Develop rapport with the local business and residential communities.
Assist the Property Manager with resident retention and renewal programs.
Recommend operational improvements to management.
Help coordinate resident relations and activities, such as newsletters and parties.
Accompany vendors or contractors to resident apartments as needed.
Transport residents or prospective residents around the property in a motorized vehicle and run errands as necessary.
Perform other related duties as assigned or requested.