LIHTC Leasing Consultant

MMG Management LLC•Stonecrest, GA

14h•$20 - $22

About The Position

The LIHTC Leasing Consultant works directly with prospective and current residents to achieve maximum occupancy and represents the company by explaining the benefits of the community. The role manages the leasing process from initial introduction through resident move-in and maintains communication throughout each tenancy. The consultant supports leasing, marketing, resident relations, and lease-file administration. Responsibilities include providing accurate information about apartment availability, pricing, and community policies; following Fair Housing laws; preparing leasing paperwork; coordinating with property management and maintenance; and helping maintain the community’s appearance and resident retention. The role may also transport residents or prospective residents around the property and run errands as needed.

Requirements

High school diploma or GED.
LIHTC experience.
Clear oral communication, active listening, and the ability to respond informatively to questions.
Ability to prioritize and plan work, use time efficiently, and set goals and objectives.
Customer-service skills, including responding promptly to resident needs, handling difficult situations, soliciting feedback, and meeting commitments.
Ability to work as part of a team, give and receive feedback, and build group commitment to objectives.
Accuracy, thoroughness, and willingness to use feedback to improve work quality.
Ability to observe safety and security procedures and use equipment and materials properly.
Administrative skills, including basic arithmetic, word processing, written and oral communication, and organization.
Ability to calculate figures such as discounts, interest, commissions, proportions, and percentages, and apply fractions, percentages, ratios, and proportions to practical situations.

Responsibilities

Perform leasing and marketing duties to support maximum occupancy.
Provide prospective residents with information about apartments and the community, schedule visits, determine their needs, and assess whether they meet community qualifications.
Manage the leasing process from initial contact through occupancy and maintain communication with residents throughout their tenancy.
Explain lease terms and community policies to new and current residents.
Close leases and follow up with prospects after community visits through thank-you notes and callbacks.
Support marketing efforts by offering input on promotions and advertisements, monitoring advertisement effectiveness, and maintaining advertising records and demographics.
Maintain accurate knowledge of rents, pricing, vacancies, apartment availability, lease expirations, and square footage.
Comply with Fair Housing laws and standards.
Gather market and competitor information and prepare monthly competitive survey reports.
Monitor current and future vacancies and recommend responses to occupancy needs, including recommendations about apartments that are slow to lease.
Inspect vacant apartments to ensure they are ready for prospective residents.
Maintain current resident files and prepare and assist with leasing paperwork, including applications, lease agreements, addenda, employment and credit checks, and move-in packets.
Collect security deposits, rent, and other funds associated with resident moves.
Complete service requests, communicate them to the Maintenance Department, and communicate unit-leasing status charges to that department.
Work with the Property Manager to maintain acceptable curb appeal and property appearance.
Conduct resident follow-up and assist with resident retention, renewal programs, newsletters, parties, and other resident activities.
Maintain open communication with the Property Manager and Maintenance Director or Supervisor.
Attend requested training seminars and participate in the local business community.
Accompany vendors or contractors to resident apartments as needed.
Transport residents or prospective residents around the property in a motorized vehicle and run errands as necessary.
Recommend operational improvements and perform other related duties as assigned or requested.