Leasing Consultant

Hawthorne Residential Partners•Greenville, NC

12d

About The Position

At Hawthorne, Leasing Consultants are known as Leasing & Live It Specialists. They serve as the face of the apartment community and ambassadors of Hawthorne’s Live It culture, creating welcoming experiences and meaningful connections for prospective residents and current residents. The role involves leading apartment tours, responding to inquiries, supporting leasing and renewal goals, coordinating resident events, and helping maintain a clean, welcoming community environment. The leasing office is open Monday through Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on community needs.

Requirements

High school diploma or GED equivalent.
Valid driver's license.
Positive, enthusiastic, passionate, and driven attitude.
Clear communication skills in person, over the phone, and online.
Customer-focused service approach and commitment to kindness, community, and connection.
Ability to connect with people, overcome objections, and persuade prospects.
Willingness to learn and be coached on Hawthorne's standard Live It practices.

Nice To Haves

One year of customer service, sales, and/or apartment leasing experience; preferred but not required.
Certified Apartment Leasing Professional (CALP) accreditation.

Responsibilities

Greet prospective residents warmly and professionally.
Conduct personalized apartment tours highlighting the lifestyle and value of the community.
Respond promptly and thoroughly to phone, email, and web inquiries.
Convert leads to leases through follow-up, relationship-building, and understanding resident needs.
Complete leasing applications, verifications, and new-move-in paperwork accurately.
Contribute to community occupancy and renewal goals.
Coordinate and attend resident events and community engagement initiatives.
Respond to resident questions and concerns with empathy and efficiency.
Help maintain clean, welcoming office and common areas.
Assist with property marketing through social media and community outreach.
Stay informed about local market trends and competitor properties.

Benefits

Monthly leasing and renewal commissions and leasing incentive programs, in addition to hourly compensation.
Career Path Program and Learning and Development support for career growth.
Free dental insurance.
Medical and vision coverage plans.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including the employee's birthday.
Paid sick time off.
Pet insurance plans.
Paid maternity, paternity, and adoption leave options.
Telehealth access to doctors 24/7/365.
Company-paid life insurance.
Retirement planning.