Leasing Consultant

Avenue5 Residential•Tustin, CA

12d

About The Position

Avenue5 Residential is seeking a Leasing Consultant to coordinate apartment rentals, move-ins, move-outs, and lease renewals. The role involves working directly with prospective and current residents to support occupancy, resident retention, and client satisfaction. The consultant provides responsive customer service, helps create a quality living experience, and supports property operations and resident relations.

Requirements

High school diploma.
Excellent customer-service and interpersonal skills, including the ability to relate to others.
Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Excellent interpersonal skills to communicate effectively and sensitively with all levels of management.
Sensitivity when handling confidential matters.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to communicate technical concerns quickly and accurately with adequate detail.
Ability to read, write, comprehend, and converse in English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Valid driver’s license, clean driving record, and current auto insurance.
Compliance with all safety requirements.
Completion and successful passing of Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

At least one year of previous sales experience.
At least one year of previous residential leasing experience.
Prior experience with Yardi Voyager or an equivalent system.

Responsibilities

Generate and handle prospective-resident traffic, qualify prospects, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
Keep model apartments in touring condition and orient prospective and current residents to the property.
Process lease-renewal paperwork and deliver documentation to current residents monthly.
Record traffic activity accurately in the computer and follow up with prospective residents by phone, mail, or email.
Convert phone inquiries into scheduled property-tour appointments.
Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
Create and maintain confidential resident files and review move-in paperwork with new residents.
Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
Support resident relations throughout residents’ tenancies by responding promptly and accurately to requests.
Shop competitive properties.
Inspect buildings and grounds for safety and cleanliness and alert maintenance to repair needs.
Assist with resident work-order requests and ensure work is completed in a timely manner.
Provide clerical support to management, including answering calls, filing, and processing property invoices as needed.
Assist with planning and implementing resident activities to support resident retention.
Comply with company policies, health and safety requirements, and applicable local, state, and federal laws.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Competitive pay.
Paid time off, including 10 paid holidays, a community service day, and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.