Part Time Seasonal Lift Operations Lead
About The Position
The Lift Operations Lead assists the Lift Operations Supervisor with planning, supervising, and coordinating daily ski-lift operations and the lift-operator team. The role helps ensure the safe uphill transportation of guests and coworkers, provides hands-on guidance and coaching to operators, and communicates with other resort departments, including lift maintenance, snowsports, tickets and rental, ski patrol, human resources, marketing, and recreation. The position may serve occasionally as the closing Manager On Duty, overseeing evening operations, lift shutdowns, staff sign-outs, closing procedures, and mountain security. It also responds to guest concerns and operational emergencies, supports lift openings and closings, monitors conditions and service, maintains operational reports, and helps implement workplace safety and emergency procedures. The role includes outdoor, manual work in harsh weather and maintaining lift ramps and shack areas.
Requirements
- High school diploma or GED equivalent.
- Ability to perform manual labor in all weather conditions.
- Availability to work assigned holiday periods, including Thanksgiving, Christmas, New Year’s, Martin Luther King Jr. Day, and Presidents’ Day.
- Availability to work weekends and within the department’s standard scheduled operational hours.
- Willingness to accommodate schedule adjustments, including opening, closing, and peak-coverage shifts.
- Ability to meet the position’s physical demands, including regularly lifting or moving up to 25 pounds, frequently up to 50 pounds, and occasionally up to 100 pounds.
Nice To Haves
- Experience in the ski area or outdoor recreation industry.
Responsibilities
- Assist the Lift Operations Supervisor with planning, supervising, and coordinating daily lift operations and operator activities.
- Occasionally serve as the closing Manager On Duty, overseeing end-of-day operations, closing procedures, and mountain security.
- Supervise evening operations and ensure lift shutdown protocols, staff sign-outs, and facility security measures are followed.
- Act as a primary contact for guest issues, operational emergencies, and staff support during closing shifts.
- Monitor Lift Operators’ customer service and professional conduct, providing real-time guidance, corrective feedback, and hands-on coaching.
- Monitor weather and surroundings through regular inspections of lift operations.
- Supervise and assist with daily openings and closings, ramp preparation, and maze setup.
- Oversee completion of daily lift logs, incident reports, and other required reports.
- Communicate and escalate maintenance issues to the Lift Maintenance team.
- Provide superior, interactive guest service; greet guests and communicate accurate updates about operations, openings, closures, delays, and events.
- Meet service-level objectives and department goals set by the General Manager.
- Support continuous improvement and new and ongoing projects.
- Maintain knowledge of policies, procedures, and rules for operating and riding ski lifts.
- Assist with on-hill management, evaluation, and training of lift operations.
- Implement emergency procedures, including contacting ski patrol, and assist with evacuation of a disabled lift if needed.
- Implement, maintain, and coach workplace safety; identify and promptly report potential hazards.
- Maintain lift ramps and Lift Shack areas by removing snow or debris and picking up trash.
- Ensure chairs are clear of snow, ice, and grease before passengers load.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
