Full Time Seasonal Lift Operations Lead

Marquette Mountain•Marquette, MI

About The Position

The Lift Operations Lead assists the Lift Operations Supervisor in providing safe uphill transportation for guests and co-workers. The role helps supervise daily ski-lift operations and lift operators, coordinating regularly with departments including lift maintenance, snowsports, tickets and rental, ski patrol, human resources, marketing, and recreation. The lead may serve occasionally as the closing Manager On Duty, overseeing evening operations, closing procedures, lift shutdowns, staff sign-outs, and mountain security. The position provides support during guest issues and operational emergencies, and must accommodate scheduled hours, weekends, assigned holidays, and schedule changes for opening, closing, or peak coverage. This seasonal position runs from October 14, 2026, through April 14, 2027. It requires manual labor in all weather conditions and work in a range of outdoor and potentially hazardous environments. The listed pay is $14.00 per hour.

Requirements

High school diploma or GED equivalent.
Ability to perform manual labor in all weather conditions.
Availability to work assigned holiday periods, including Thanksgiving, Christmas, New Year’s, Martin Luther King Jr. Day, and Presidents’ Day.
Availability to work within standard scheduled departmental operating hours, including required weekend shifts.
Willingness to accommodate schedule changes for opening, closing, and peak coverage.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 25 pounds, frequently up to 50 pounds, and occasionally up to 100 pounds.

Nice To Haves

Experience in the ski area or outdoor recreation industry.

Responsibilities

Assist the Lift Operations Supervisor with planning, supervising, and coordinating daily lift operations and lift operators.
Serve occasionally as the designated closing Manager On Duty, overseeing end-of-day operations, closing procedures, and mountain security.
Supervise evening resort operations, including lift shutdown protocols, staff sign-outs, and facility security measures.
Act as a primary point of contact for guest issues, operational emergencies, and staff support during closing shifts.
Monitor lift operators’ customer service and professional conduct.
Monitor weather and surroundings by regularly inspecting lift operations.
Supervise and assist with daily openings and closings, ramp preparation, and maze setup.
Oversee completion of daily lift logs, incident reports, and other required reports.
Communicate with the Lift Maintenance team and escalate maintenance issues.
Provide superior, interactive service to guests; greet arriving guests and share accurate updates about resort operations, openings, closures, delays, and special events.
Meet service-level objectives and department goals set by the General Manager.
Support continuous-improvement activities and new and ongoing projects.
Maintain familiarity with lift-operation and riding policies, procedures, and rules.
Assist with on-hill management, evaluation, and training of lift operations staff.
Provide real-time guidance, corrective feedback, and hands-on coaching to lift operators during live operations.
Implement emergency procedures, including contacting ski patrol, and assist with evacuation of a disabled lift if needed.
Implement, maintain, and coach workplace safety; identify and immediately report potential hazards.
Maintain load and unload ramps and lift shack areas by shoveling or raking snow and picking up trash.
Ensure chairs are clear of snow, ice, and grease before loading passengers.
Perform other duties as assigned.