Full Time Seasonal Lift Operations Lead
About The Position
The Lift Operations Lead assists the Lift Operations Supervisor with planning, supervising, and coordinating daily ski lift operations. The role helps ensure safe uphill transportation for guests and coworkers while providing leadership to lift operators and coordinating with departments including lift maintenance, snowsports, tickets and rental, ski patrol, human resources, marketing, and recreation. This is a full-time seasonal position running October 14, 2026, through April 14, 2027. The lead may occasionally serve as the closing Manager On Duty, overseeing closing operations and mountain security. The role requires availability for weekends, assigned holidays, standard departmental operating hours, and schedule adjustments for opening, closing, and peak coverage. The Lift Operations Lead provides guest service, communicates current resort information, monitors operating conditions, coaches staff, and supports safety procedures, emergency response, training, and continuous improvement. The position involves outdoor manual labor in all weather conditions and use of snow-removal equipment.
Requirements
- High school diploma or GED equivalent.
- Ability to perform manual labor in all weather conditions.
- Availability to work assigned holiday periods, including Thanksgiving, Christmas, New Year’s, Martin Luther King Jr. Day, and Presidents’ Day.
- Availability for required weekend shifts and standard departmental operating hours, with flexibility for opening, closing, and peak-coverage schedules.
- Ability to meet the position’s physical demands, including standing, walking, climbing or balancing, and lifting or moving loads up to 100 pounds occasionally.
- Ability to work in harsh outdoor weather and around moving mechanical parts.
Nice To Haves
- Experience in the ski area or outdoor recreation industry.
Responsibilities
- Assist the Lift Operations Supervisor with planning, supervising, and coordinating daily lift operations.
- Exercise supervisory leadership over lift operators and monitor customer service and professional conduct.
- Occasionally serve as closing Manager On Duty, overseeing end-of-day operations, closing procedures, and mountain security.
- Supervise evening operations and ensure lift shutdown protocols, staff sign-outs, and facility security measures are completed.
- Respond to guest issues, operational emergencies, and staff support needs during closing shifts.
- Work assigned holiday periods, weekends, standard departmental hours, and adjusted opening, closing, or peak-coverage schedules.
- Monitor weather conditions and surroundings by regularly inspecting lift operations.
- Supervise and assist with daily openings and closings, ramp preparation, and maze setup.
- Oversee completion of daily lift logs, incident reports, and other required reports.
- Communicate and escalate maintenance issues to the Lift Maintenance team.
- Provide superior, interactive service to guests and warmly greet arriving guests as a primary point of contact.
- Communicate accurate, current information about resort operations, including openings, closures, delays, and special events.
- Meet service-level objectives and department goals established by the General Manager.
- Support continuous improvement activities and new and ongoing projects.
- Maintain familiarity with lift-operation and riding policies, procedures, and rules, and continue developing relevant knowledge and expertise.
- Assist with on-hill management, evaluation, and training of lift operations.
- Give lift operators real-time guidance, corrective feedback, and hands-on coaching during live operations to maintain safety and service standards.
- Implement emergency procedures, including contacting ski patrol, and assist with evacuation of a disabled lift if needed.
- Implement, maintain, and coach workplace safety; identify and promptly report potential hazards.
- Maintain loading and unloading ramps and lift shack areas by shoveling or raking snow and picking up trash.
- Ensure chairs are clear of snow, ice, and grease before loading passengers.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
