Lifestyle Coordinator

Elderwood•Niagara Falls, NY

3d•$21 - $26

About The Position

The Lifestyle Coordinator identifies resources and services that support current and prospective residents and their families, and provides efficient access to those services. The role helps residents with local activities, travel arrangements, community room reservations, and medical transportation, and works with local businesses to make services available to residents and families. The coordinator supports incoming residents as they transition to Elderwood Residences at Wheatfield patio homes and apartments, and communicates their special needs to the team. In the absence of the independent living administrator, the coordinator conducts tours and sales. The position also supports the Administrator with tours, telephone inquiries, and community events, and maintains records of prospective resident applicants and required forms. The position requires regular interaction with residents, coworkers, visitors, and supervisors, along with confidentiality and compliance with company policies, including HIPAA. The employee must be able to communicate in English at an intermediate or more advanced level and use required personal protective equipment. Flexible hours may be needed to accommodate residents and families.

Requirements

At least 18 years of age.
High school diploma or equivalent.
Valid New York Driver’s License and clean driving record.
Ability to demonstrate a clear understanding of the sales process.
Strong organizational and time-management skills.
Solid computer skills.
Ability to work flexible hours to accommodate residents’ and families’ needs.
Strong verbal communication skills with residents, families, and staff.
Ability to read and understand task assignments, communicate verbally, and provide written documentation as required.
Genuine concern for older adults and a dependable, patient, compassionate, and respectful attitude toward residents and their rights and wishes.
Ability to cooperate and treat others respectfully, demonstrating responsibility, maturity, diplomacy, and the ability to work well with residents, families, and staff.
Personal transportation and ability to travel regularly or as needed to company healthcare facilities and other locations.
Ability to multitask and perform duties with minimal supervision.
Ability to apply and use personal protective equipment (PPE) as required.
Ability to read, write, speak, and understand English at an intermediate or more advanced level.

Responsibilities

Consistently demonstrate Elderwood Core Values and support the organization’s Mission, Vision, and Values.
Provide residents and prospective residents with access to local shopping, dining, recreation, and other services.
Assist residents with travel arrangements, including hotel reservations, airline tickets, and transportation to and from airports.
Help residents and families reserve community rooms for personal use.
Oversee medical transportation for residents and ensure it is efficient and properly billed when necessary.
Work with local businesses to offer services to residents, prospective residents, and families.
Assist incoming residents with all aspects of transitioning and moving to Elderwood Residences at Wheatfield patio homes and apartments.
Communicate incoming residents’ special needs or requirements to the team.
Stay current on unit status and vacancies.
Support the Administrator with tours, telephone inquiries, and community events; conduct tours and sales in the absence of the independent living administrator.
Maintain files for prospective resident applicants, including facility applications and other required forms.
Protect resident confidentiality and privacy while performing job duties.
Use the electronic timekeeping system as directed; arrive on time and work as scheduled.
Follow the facility dress code, including wearing a name tag, and comply with policies for electronic devices and computers.
Abide by the business code of conduct, compliance policies, and HIPAA policies.
Perform other duties as assigned by a supervisor, management staff, or Administrator.