Life Sciences Instrument Services Business Development Manager

R.E. Mason•Raleigh, NC

About The Position

Robert E. Mason & Associates, Inc. (R.E. Mason), a 100% employee-owned company and Emerson Impact Partner serving North Carolina, South Carolina, and Virginia, is seeking a technically experienced Business Development Manager to build and grow its Life Science instrumentation, calibration, and metrology business throughout the territory. The position develops customer relationships, generates profitable sales, and works with Operations and technical teams to develop the capabilities needed to deliver high-quality services to pharmaceutical, biotechnology, medical device, and other regulated manufacturing customers. The manager develops and executes a territory growth strategy, identifies new customers and opportunities within existing accounts, and leads the sales process from prospecting and site assessments through solution development, proposals, negotiation, and closing. The role covers instrumentation, process controls, calibration, metrology, and technical services, including on-site and laboratory calibration and recurring service programs. It also works with internal teams to shape executable service offerings, determine resource and capability needs, plan delivery, and support customer satisfaction and continuous improvement after the sale. Success is measured by new customer acquisition, revenue and pipeline growth, recurring service agreements, operational capability development, gross margin, service execution, and customer satisfaction. The position requires travel throughout North Carolina, South Carolina, and Virginia and includes the physical activities listed in the posting. Employment is contingent upon successful completion of any required pre-employment and, if applicable, ongoing drug testing.

Requirements

At least five years of experience in Life Science instrumentation, controls, calibration, and/or metrology.
Experience serving pharmaceutical, biotechnology, medical device, or other regulated manufacturing customers.
Bachelor’s degree in Engineering or a related technical field.
Demonstrated success in technical sales, business development, or account management.
Strong understanding of process instrumentation and measurement technologies, with working knowledge of calibration and metrology principles.
Ability to communicate credibly with technical professionals, plant leadership, and executive-level customers.
Strong prospecting, relationship-building, negotiation, and closing skills.
Business judgment and ability to connect customer needs with practical, profitable service solutions.
Excellent communication and presentation skills.
Ability to manage a territory independently while collaborating across teams.
Willingness to travel throughout North Carolina, South Carolina, and Virginia.
Valid driver’s license.

Nice To Haves

Established relationships within the North Carolina Life Science manufacturing market.
Experience selling instrumentation, automation, calibration, or metrology services to Life Science customers.
Familiarity with GMP, FDA-regulated environments, validation, qualification, traceability, and documentation requirements.
Experience developing recurring service agreements or building a new territory or business.
Relationships with EPCs, engineering firms, or system integrators serving Life Science customers.
Experience with Emerson/Rosemount, Micro Motion, or other major instrumentation platforms.

Responsibilities

Develop and execute a strategic plan to grow the Life Science business throughout the assigned territory.
Identify and secure new customers and expand existing relationships with engineering, maintenance, automation, metrology, quality, validation, and management personnel.
Develop opportunities involving instrumentation, process controls, calibration, metrology, and technical services.
Manage the full sales cycle, from prospecting and site assessments through solution development, proposals, negotiation, and closing.
Maintain a qualified sales pipeline and accurate forecast, identifying capital projects, facility expansions, and recurring service opportunities.
Build relationships with EPCs, engineering firms, system integrators, OEMs, and other industry partners.
Develop opportunities involving pressure, temperature, flow, level, and analytical instrumentation; controls; installation; commissioning; troubleshooting; repair; and lifecycle services.
Expand on-site and laboratory calibration services, recurring calibration programs, and long-term service agreements.
Understand customer requirements for traceability, documentation, quality systems, and regulatory compliance.
Position technical services to improve reliability, support compliance, and reduce customer operating costs.
Partner with Operations, Engineering, Instrumentation, and Calibration teams to turn customer needs into executable service offerings and scopes of work.
Identify required staffing, training, certifications, equipment, processes, and documentation.
Collaborate on estimating, pricing, scheduling, and resource planning to support safe, reliable, and profitable delivery.
Help establish repeatable processes, evaluate service performance, and develop scalable capabilities for long-term growth.
Remain engaged after the sale to support execution, customer satisfaction, and continuous improvement.

Benefits

Participation in the Employee Stock Ownership Program (ESOP).
Retirement plan, including a Safe Harbor contribution.
Medical, dental, and vision insurance.
Employer-paid life insurance and long-term disability insurance.
Paid leave options including vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid jury duty, and paid bereavement leave.
Paid parental leave.
Paid company holidays.
Career Development Program.
Retirement and Financial Wellness program.
Employee Assistance Program (EAP).
Alternative/hybrid work schedules.