Life Sciences Instrument Services Business Development Manager

R.E. Mason•Raleigh, NC

About The Position

Robert E. Mason & Associates, Inc. (R.E. Mason), a 100% employee-owned Emerson Impact Partner serving North Carolina, South Carolina, and Virginia, is seeking a technically experienced Business Development Manager to build and grow its Life Science instrumentation, calibration, and metrology business throughout the territory. The role develops customer relationships, generates profitable sales, and partners with Operations and technical teams to build the capabilities needed to deliver high-quality services to pharmaceutical, biotechnology, medical device, and other regulated manufacturing customers. The position owns the sales cycle, from prospecting and customer assessments through solution development, proposals, negotiation, and closing. It also works with Operations, Engineering, Instrumentation, and Calibration teams to turn customer needs into deliverable service offerings, plan resources, and support successful execution. The role remains engaged after the sale to promote customer satisfaction and continuous improvement. Success is measured by new customer acquisition, revenue and pipeline growth, recurring service agreements, operational capability development, gross margin, service execution, and customer satisfaction. R.E. Mason offers eligible Associates an employee stock ownership program, retirement plan with a Safe Harbor contribution, medical, dental, and vision insurance, employer-paid life and long-term disability insurance, paid leave, paid parental leave, paid company holidays, career development, retirement and financial wellness programming, an Employee Assistance Program, and alternative/hybrid work schedules. The position requires travel throughout North Carolina, South Carolina, and Virginia. Physical requirements include standing, walking, sitting, kneeling, reaching overhead, climbing, pushing and pulling, lifting up to 30 pounds, computer and telephone use, and driving.

Requirements

At least five years of experience in Life Science instrumentation, controls, calibration, and/or metrology.
Experience serving pharmaceutical, biotechnology, medical device, or other regulated manufacturing customers.
Bachelor's degree in Engineering or a related technical field.
Demonstrated success in technical sales, business development, or account management.
Strong understanding of process instrumentation and measurement technologies, with working knowledge of calibration and metrology principles.
Ability to communicate credibly with technical professionals, plant leadership, and executive-level customers.
Strong prospecting, relationship-building, negotiation, and closing skills.
Business judgment and ability to connect customer needs with practical, profitable service solutions.
Excellent communication and presentation skills, and ability to manage a territory independently while collaborating across teams.
Willingness to travel throughout North Carolina, South Carolina, and Virginia.
Valid driver's license.

Nice To Haves

Established relationships within the North Carolina Life Science manufacturing market.
Experience selling instrumentation, automation, calibration, or metrology services to Life Science customers.
Familiarity with GMP, FDA-regulated environments, validation, qualification, traceability, and documentation requirements.
Experience developing recurring service agreements or building a new territory or business.
Relationships with EPCs, engineering firms, or system integrators serving Life Science customers.
Experience with Emerson/Rosemount, Micro Motion, or other major instrumentation platforms.

Responsibilities

Develop and execute a strategic plan to grow Life Science business throughout the assigned territory.
Identify and secure new customers while expanding relationships with engineering, maintenance, automation, metrology, quality, validation, and management personnel.
Develop opportunities involving instrumentation, process controls, calibration, metrology, and technical services.
Manage the full sales cycle, from prospecting and site assessments through solution development, proposals, negotiation, and closing.
Maintain a qualified sales pipeline and accurate forecast, and identify capital projects, facility expansions, and recurring service opportunities.
Build relationships with EPCs, engineering firms, system integrators, OEMs, and other industry partners.
Develop opportunities involving pressure, temperature, flow, level, and analytical instrumentation; controls; installation; commissioning; troubleshooting; repair; and lifecycle services.
Expand on-site and laboratory calibration services, recurring calibration programs, and long-term service agreements.
Understand customer requirements for traceability, documentation, quality systems, and regulatory compliance.
Position technical services to improve reliability, support compliance, and reduce customer operating costs.
Partner with Operations, Engineering, Instrumentation, and Calibration teams to translate customer needs into executable service offerings and scopes of work.
Identify required staffing, training, certifications, equipment, processes, and documentation.
Collaborate on estimating, pricing, scheduling, and resource planning to ensure commitments can be delivered safely, reliably, and profitably.
Help establish repeatable processes, evaluate service performance, and develop scalable capabilities to support long-term growth.
Remain engaged after the sale to support successful execution, customer satisfaction, and continuous improvement.

Benefits

Participation in the Employee Stock Ownership Program (ESOP)
Retirement plan, including a Safe Harbor contribution
Medical, dental, and vision insurance
Employer-paid life insurance and long-term disability insurance
Generous paid leave options, including vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid jury duty, and paid bereavement leave
Paid parental leave
Paid company holidays
Career Development Program
Retirement and Financial Wellness program
Employee Assistance Program (EAP)
Alternative/hybrid work schedules