Licensing Examiner I

State of Oklahoma • Oklahoma City, OK

9d • Onsite

About The Position

Service Oklahoma is seeking a Licensing Examiner I to help provide driver license and motor vehicle services to Oklahomans. Licensing Examiners conduct applicant interviews, document reviews, and vision, written, pre-trip, and road skills examinations to determine eligibility for driver’s licenses and state identification cards in compliance with state and federal regulations. The role includes assessing medical or physical information, inspecting vehicles and equipment, explaining application requirements, maintaining secure driver records, and making decisions concerning driving privileges and identification issuance. The position may cross-train in other sections and perform related duties as agency needs require. This is an entry-level role involving driver’s license and state identification testing and issuance. The position is in a storefront setting, may involve work at varying locations and occasional job-related travel, and requires a valid Oklahoma driver license. Schedules may vary and include early or late shifts, weekends, and occasional overtime.

Requirements

• Bachelor’s degree in any field, or four years of technical clerical office work, or an equivalent combination of education and experience (preferred minimum qualifications for Level I).
• Possession and maintenance of a valid Oklahoma driver license.
• Willingness and ability to perform all job-related travel when required.
• Ability to conduct interviews; inspect and evaluate motor vehicles and related equipment; operate all types of motor vehicles; administer written and performance tests; assess identification-document authenticity; communicate effectively; operate computers; and touch type.
• Knowledge of state and federal laws regarding driving privileges, physical requirements, exemptions, and driver license issuance; commercial vehicles and their safety equipment and licensing requirements; license types; and interviewing practices.
• Ability to stand up to eight hours a day and regularly lift 10–50 pounds, with assistance as needed.

Nice To Haves

• Previous customer service experience.
• Familiarity with DMV processes and procedures.
• Typing proficiency of at least 50 words per minute with minimal errors.

Responsibilities

• Interview applicants to determine the license or identification needed and review, inspect, and verify documents to establish identity and eligibility.
• Explain why applications cannot be accepted and describe procedures for resolving disqualifying issues, including providing expert testimony relating to medical disqualifications.
• Evaluate applicants’ medical, physical, or mental information under state and federal standards; determine waiver or restriction requirements and explain relevant procedures.
• Conduct vehicle safety inspections and test operators’ knowledge and ability to safely operate vehicles and related systems and equipment.
• Administer vision, written, pre-trip, and skills tests; evaluate performance and advise applicants about areas needing improvement.
• Establish driver’s license records and maintain confidentiality and information security in accordance with state and federal law.
• Assist the Legal Division with evidence gathering for potential legal action involving fraudulent applications when requested.
• Respond to inquiries from motor license agents, law enforcement agencies, and the public concerning applicant identity, laws, and procedures; recommend changes to driver license laws, policies, and procedures.
• Conduct interviews and hearings concerning suspensions, revocations, restrictions, work-related driving modifications, temporary licenses, financial responsibility matters, and other issues; review information and decide appropriate actions.
• Issue or prepare orders, temporary licenses, forms, and other documents as required.
• Cross-train in other division sections and perform their duties as agency needs require.
• Perform other duties as assigned.

Benefits

• Benefits allowance to offset costs of medical, dental, vision, life, and disability insurance plans.
• Employer match of up to 7% toward an employee Defined Contribution retirement plan.
• 11 paid holidays.
• 15 days of paid annual leave, increasing with every five years of service.
• 15 days of paid sick leave.
• Longevity payments based on years of service with the State of Oklahoma.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level