Lead Licensing Examiner

State of Oklahoma • Oklahoma City, OK

10d • $51,000 - $51,000 • Onsite

About The Position

Service Oklahoma provides driver license and motor vehicle services on behalf of the State of Oklahoma. Licensing Examiners perform responsible work to determine applicants’ eligibility and qualifications for driver’s licenses and state identification cards in compliance with state and federal regulations. The Lead Licensing Examiner performs complex examining functions as a subject-matter expert and supports lower-level staff at assigned or nearby locations. The role also includes reviewing and approving assigned team members’ timesheets.

The position may involve cross-training and performing duties in other sections of the division according to agency needs. Work locations may vary, and occasional job-related travel may be required. The position is based in a storefront setting, with much of the workday spent on the store floor. Schedules may vary and may include early or late shifts, weekends, and occasional overtime.

Requirements

• For Lead, meet the Level I minimum qualifications and have at least six months of experience in the Product & Experience division.
• Possess a valid Oklahoma Driver License and maintain it.
• Be willing and able to perform all job-related travel; reliable transportation may be required for local travel.
• Knowledge of state and federal laws concerning driving privileges, physical requirements, exemptions, and driver’s license issuance; commercial vehicles and related equipment and requirements; license types; and interviewing practices.
• Ability to conduct interviews; inspect and evaluate vehicles and related equipment; operate all types of motor vehicles; administer written and performance tests; verify the authenticity of identification documents; communicate effectively; operate computers; and touch type.
• Ability to oversee and guide lower-level employees and perform complex, independent examining work for all classes of motor vehicles and licensing.
• Knowledge and understanding of time and leave management.
• Ability to meet the position’s physical requirements, which may include standing up to eight hours a day and regularly lifting 10–50 pounds, with assistance as needed.

Nice To Haves

• Previous customer service experience.
• Familiarity with DMV processes and procedures.
• Typing proficiency of at least 50 words per minute with minimal errors.

Responsibilities

• Interview applicants to determine the type of license or identification needed and review, inspect, and verify the legality of qualifying documents and applicants’ identities and eligibility.
• Explain why applications cannot be accepted and describe steps to resolve disqualifying issues, including providing expert testimony relating to medical disqualifications.
• Evaluate medical, physical, or mental information against state and federal standards; determine waiver or restriction requirements and explain waiver or additional-evaluation procedures.
• Conduct in-depth safety inspections of vehicles, buses, and commercial vehicles used for testing, and assess operators’ knowledge of safe operation of required systems and equipment.
• Administer vision, written, pre-trip, and skills tests as appropriate; evaluate applicants’ knowledge and ability, identify areas for improvement, and provide guidance.
• Establish driver’s license records and protect the confidentiality and security of information in accordance with state and federal laws.
• Assist the Legal Division, upon request, with gathering evidence for potential legal action involving fraudulent applications.
• Respond to inquiries from motor license agents, provide information about laws and procedures to law enforcement agencies and the public, and recommend changes to driver’s license laws, policies, and procedures.
• Conduct formal and informal interviews and hearings regarding suspensions, revocations, restrictions, modifications, temporary licenses, financial responsibility laws, and related matters; review relevant information, make decisions, and issue required orders, licenses, and documents.
• Proctor CDL exams as a certified Commercial Knowledge Examiner (CCKE).
• Train lower-level staff at the assigned location or nearby locations.
• Review assigned team members’ timesheets weekly, identify issues, notify employees of needed corrections, and approve accurately submitted timesheets by the weekly deadline.
• Cross-train in other division sections and perform duties there as agency needs require; perform other duties as assigned.

Benefits

• Benefits allowance to offset the costs of medical, dental, vision, life, and disability insurance plans.
• Employer match of up to 7% toward an employee Defined Contribution retirement plan.
• 11 paid holidays.
• 15 days of paid annual leave, increasing with every five years of service.
• 15 days of paid sick leave.
• Longevity payments based on years of service with the State of Oklahoma.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior