Licensing Administrative Assistant

Soboba•San Jacinto, CA

10h

About The Position

Under the direction of the Licensing Director and/or Licensing Supervisor, the Licensing Assistant provides support to the Licensing Division and serves as its first point of contact, responding to requests for assistance and information. The role supports licensing administration, applicant and licensee records, correspondence, appointments, and the licensing process. It also presents Licensing Orientation to Soboba Casino Resort new hires and assists Investigators when necessary. The position requires maintaining confidentiality of information, reports, and correspondence in the Gaming Commission Office. Employees may be expected to work days and hours outside the normal workweek, including evenings, weekends, and holidays. The work environment regularly involves exposure to secondhand smoke, occasional work near electronic gaming equipment, and usually moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 21 years of age.
Successfully pass a pre-employment drug screening.
Meet and maintain licensing standards and guidelines to qualify for a key gaming license.
Possess a current California Driver’s License or California Identification.
High school diploma or GED from an accredited institution, and at least 2 years of related experience and/or training; or an equivalent combination of education and experience in general office duties and responsibilities.
Ability to work anytime, including evenings, weekends, and holidays.
Ability to understand, follow, and explain regulations and policy pertaining to licensing investigations.
Ability to communicate effectively and courteously with applicants, licensees, and the general public, maintain a professional demeanor, handle heavy public contact, adapt to frequent change and reorganization, and maintain a positive attitude and commitment to public relations.
Proficiency operating a personal computer and a variety of software programs, with strong Microsoft Office skills.
Ability to operate office equipment, including copiers, scanners, and fax machines.
Excellent organizational, document management, and record-keeping skills.
Ability to prioritize workload, manage time, pay attention to detail, set goals, and accomplish them.
Ability to travel as assigned.
Ability to sit for an extended period.

Nice To Haves

Native American applicants are preferable.

Responsibilities

Welcome visitors in person and by telephone.
Answer phone calls and direct them to the appropriate staff.
Schedule appointments for new applicants and renewing licensees.
Enter applicant and licensee information into the licensing database.
Issue usernames and passwords for licensing applications.
Make copies and file documents.
Print and issue licenses (badges).
Maintain applicable logs.
Distribute mail to the Licensing Division.
Communicate incoming and outgoing correspondence for the Licensing Division.
Coordinate ordering supplies for the Licensing Division.
Present Licensing Orientation to Soboba Casino Resort new hires.
Assist Investigators in the licensing process when necessary.
Create and update applicant and licensee profiles in the licensing database.
Maintain the confidentiality of information, reports, and correspondence in the Gaming Commission Office.
Carry out assigned duties and responsibilities and perform other duties as assigned.