Licensing Administrative Assistant

Soboba•San Jacinto, CA

About The Position

Under the direction of the Licensing Director and/or Licensing Supervisor, the Licensing Assistant supports the Licensing Division and serves as its first point of contact, responding to requests for assistance and information. The position handles visitor and telephone inquiries, appointment scheduling, licensing database records, licensing documents, correspondence, supplies, and administrative support for investigators. It also presents licensing orientation to new hires at Soboba Casino Resort and maintains confidentiality of information, reports, and correspondence in the Gaming Commission Office. The role requires effective and courteous communication with applicants, licensees, and the public; the ability to understand and explain licensing regulations and policies; professional conduct; adaptability; strong organization and record keeping; attention to detail; and proficiency with Microsoft Office and office equipment. The employee must be able to work evenings, weekends, and holidays, travel as assigned, meet and maintain gaming-license standards, and perform other duties as assigned. There are no supervisory responsibilities.

Requirements

At least 21 years of age.
Successfully pass a pre-employment drug screening.
Meet and maintain licensing standards and guidelines to qualify for a key gaming license.
Possess a current California driver's license or California identification.
High school diploma or GED from an accredited institution, plus at least 2 years of related experience and/or training, or an equivalent combination of education and experience in general office duties and responsibilities.
Ability to work anytime, including evenings, weekends, and holidays.
Ability to understand, follow, and explain regulations and policies pertaining to licensing investigations.
Communicate effectively and courteously with applicants, licensees, and the general public; maintain a professional demeanor and strong public-relations commitment.
Ability to handle heavy public contact and adapt to frequent change and reorganization.
Proficiency operating a personal computer and Microsoft Office applications.
Skill operating office equipment, including copiers, scanners, and fax machines.
Excellent organization, document management, and record-keeping skills; ability to prioritize workload, manage time, pay attention to detail, set goals, and accomplish them.
Ability to travel as assigned.
Ability to sit for an extended time period.

Nice To Haves

Native American is preferable.

Responsibilities

Welcome visitors in person and by telephone.
Answer phone calls and direct them to the appropriate staff.
Schedule appointments for new applicants and renewing licensees.
Enter applicant and licensee information into the licensing database.
Issue usernames and passwords for licensing applications.
Make copies and file documents.
Print and issue licenses (badges).
Maintain applicable logs.
Distribute mail to the Licensing Division.
Communicate incoming and outgoing correspondence for the Licensing Division.
Coordinate ordering supplies for the Licensing Division.
Present the Licensing Orientation to Soboba Casino Resort new hires.
Assist investigators in the licensing process when necessary.
Create and update applicant and licensee profiles in the licensing database.
Maintain confidentiality of information, reports, and correspondence in the Gaming Commission Office.
Perform other duties as assigned.