(USA) Licensed Vision Center Manager - Dual

Walmart•Moraine, OH

3d•$33 - $46•Onsite

About The Position

The Licensed Vision Center Manager leads the optical department’s sales, customer service, clinical support, team development, and day-to-day operations. The manager oversees merchandising, pricing, inventory, seasonal execution, sales forecasting, competitive pricing, and performance analysis to grow revenue and meet financial targets. The role also builds community relationships and represents the optical department in community programs and internal business initiatives. The manager establishes service standards and guides lifestyle consultations and recommendations for visual solutions. Within applicable scope-of-practice requirements and under appropriate optometric supervision, the manager oversees eyewear measurements, fittings, adjustments, contact lens education, optical quality assurance, troubleshooting, equipment readiness, and clinical support. This includes coordinating eyewear and contact lens orders, trial lens inventory, equipment maintenance, lab and supplier communications, and support for optometric appointments, pre-testing, patient intake, and payment collection where permitted. The position leads, coaches, hires, trains, and develops the optical team; assigns work to support effective workflow; encourages certification and licensure; and supports apprentice opticians in meeting state sponsorship requirements. The manager ensures confidentiality, accurate documentation, and compliance with HIPAA, optical regulations, company policies, and safety protocols. The role also manages shrink prevention, asset protection, inventory controls, operational reporting, audits, and corrective actions. The manager collaborates across teams, communicates and implements processes, monitors results, identifies improvement opportunities, and models ethical conduct and company values. The position is based at the Walmart Vision Center at 1701 W Dorothy Ln, Moraine, Ohio. Walmart describes the workplace as drug-free and maintains a no-tolerance policy for illegal drugs and alcohol on the job.

Requirements

Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience.
High school diploma or equivalent, unless state-specific regulations require advanced education.
Meet eligibility requirements to work in a Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Active state licensure.
Active ABO credential.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising 5 or more direct reports with responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead optical department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, competitive pricing, and analysis of sales data.
Align product assortments and merchandising strategies with customer needs, community demographics, local economic patterns, and financial targets.
Build team engagement and stakeholder connections; lead community outreach and represent the optical department in community programs and internal business initiatives.
Set service standards and ensure prompt, accurate resolution of customer inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions that address patient needs, within applicable scope-of-practice requirements and supervision.
Oversee optical measurements, fittings, adjustments, contact lens education, eyewear inspections, repairs, and troubleshooting under applicable optometric supervision.
Maintain customer confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance processes and ensure optical equipment is calibrated, clean, maintained, and ready for use.
Lead, coach, hire, train, and develop the optical team; manage performance, recognize contributions, and foster an inclusive, accountable culture.
Assign duties to optimize workflow and develop team skills; support certification and licensure pathways and timely credential renewals.
Ensure apprentice opticians have required sponsorship and development pathways in accordance with state requirements.
Ensure accurate use of manual and digital measurement tools, including for pupillary distance, position of wear, and multifocal or progressive lens parameters.
Coordinate non-adapt troubleshooting and communications with laboratories, suppliers, and optometrists about job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance protocols.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements to maintain clinical operations.
Support optometric services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation, and payment collection where permitted.
Promote use of optical technologies to improve accuracy, efficiency, and customer experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze performance reports, identify gaps, and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, and maintenance of equipment and work areas.
Prepare, review, and use operational reports to guide decisions and align work with organizational goals.
Provide office and patient intake support for optical and optometric services and perform basic optometric pre-testing and record results under optometrist guidance where permitted.
Lead and participate in teams by sharing resources and information, coordinating work, supporting quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring outcomes; and addressing improvement opportunities.
Promote company policies, procedures, ethics, and integrity; model accountability and support resolution of ethical and compliance issues.
Respect individual differences, build trusting relationships, communicate positively, mentor others, and recognize their contributions.
Put customers and members first, make decisions using reliable information, and balance short- and long-term priorities.
Pursue learning and continuous improvement, adopt useful technologies and skills, and support others through change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U Walmart-paid education benefit program, with eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
Competitive pay, performance-based bonus awards, and annual or quarterly performance bonuses.
Regional Pay Zone compensation for certain positions based on location.