(USA) Licensed Vision Center Manager - Dual

Walmart•Euclid, OH

11d•Onsite

About The Position

The Licensed Vision Center Manager leads the optical department’s sales, service, clinical support, team development, and daily operations. The role grows sales through merchandising, pricing, inventory oversight, seasonal execution, sales analysis, and alignment of product assortments with customer needs and local market conditions. The manager also promotes optical services through community outreach and represents the department in community programs and internal business initiatives. The manager establishes service standards, resolves customer concerns, leads lifestyle consultations, and recommends visual solutions. Where permitted by scope of practice and under applicable optometric supervision, the role oversees eyewear measurements, fittings, adjustments, contact lens education, quality assurance, optical troubleshooting, order processing, trial lens inventory, and equipment calibration and maintenance. It also supports optometric services through scheduling workflows, pre-testing, documentation, patient intake, and payment collection where permitted. The position hires, trains, coaches, and develops the optical team; assigns work to support workflow and operational excellence; and supports certification, licensure renewal, and apprentice optician sponsorship as required by state rules. The manager ensures compliance with HIPAA, optical regulations, company policies, ethics standards, and safety protocols; maintains accurate documentation and audit readiness; oversees shrink prevention, inventory protection, asset protection, and work-area and equipment upkeep; and uses operational reports to guide decisions and corrective actions. The manager collaborates with colleagues, customers, managers, and business partners, shares resources and feedback, supports adaptation to change, and promotes Walmart’s values of respect for the individual, integrity, customer service, and striving for excellence.

Requirements

Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience.
High school diploma or equivalent, unless state-specific regulations require advanced education.
Meet eligibility requirements to work in a Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Active state licensure.
Active ABO.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising 5 or more direct reports with responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead departmental sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends, align assortments to customer and community needs, monitor competitive pricing, and use sales data to improve revenue performance.
Build stakeholder connections and lead community outreach to promote optical services and strengthen local relationships.
Set service standards and ensure prompt, accurate resolution of customer inquiries and concerns.
Lead lifestyle consultations and recommend appropriate visual solutions; oversee optical services within applicable scope-of-practice requirements and optometric supervision.
Ensure accurate eyewear measurements, fittings, adjustments, repairs, final inspections, and prism verification using manual and digital tools where permitted.
Lead troubleshooting of non-adapt cases and coordinate with laboratories, suppliers, and optometrists about job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration, maintenance, troubleshooting, and repair coordination.
Support optometric services through appointment scheduling, pre-testing, contact lens insertion and removal documentation, patient intake, and payment collection where permitted.
Promote optical technologies that improve accuracy, efficiency, and customer experience.
Hire, train, coach, develop, recognize, and performance-manage the optical team; assign duties to optimize workflow and operational results.
Support certification and licensure pathways, credential renewals, and apprentice optician sponsorship and development as required by state regulations.
Protect customer confidentiality and maintain accurate, compliant documentation, including HIPAA and safety protocols.
Ensure compliance with optical regulations, company policies, ethics standards, and safety protocols; analyze reports, address gaps, and maintain audit-ready standards.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance, and the maintenance of equipment and work areas.
Prepare, review, and use operational reports to guide decisions and align department work with organizational goals.
Collaborate across teams and with managers, coworkers, customers, and business partners; coordinate assignments, provide feedback and support, monitor results, and identify improvements.
Model Walmart values, promote an inclusive and accountable workplace, mentor others, support change, and put customers and members first.