(USA) Licensed Vision Center Manager - Dual

Walmart•Moraine, OH

1d•Onsite

About The Position

The Licensed Vision Center Manager leads the optical department’s sales, customer service, clinical support, staffing, and operational compliance. The role uses sales and operational data to guide merchandising, pricing, inventory, and business decisions; develops community relationships and promotes optical services; and ensures customers receive prompt, accurate assistance and appropriate guidance on visual solutions. The manager coaches and develops the optical team through hiring, training, performance management, and recognition. They oversee optical measurements, eyewear fittings and adjustments, contact lens education and order processing, equipment readiness, quality assurance, and coordination with laboratories, suppliers, and optometrists, as permitted by scope-of-practice requirements and under applicable optometric supervision. They also support optometric services through appointment workflows, patient intake, pre-testing, documentation, and payment collection where permitted. The position maintains compliance with HIPAA, optical regulations, company policies, and safety protocols; manages inventory and shrink prevention; and uses reports to identify gaps and implement improvements. The manager models Walmart’s values, promotes ethical conduct, supports team development and inclusion, and represents the optical department in community and cross-functional initiatives.

Requirements

Meet one of the following minimum qualification options: completion of two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience.
High school diploma or equivalent, unless state-specific regulations require advanced education.
Meet Vision Center eligibility requirements, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Active state licensure.
Active ABO.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising five or more direct reports, with responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and data-informed improvements.
Monitor competitive pricing and align product assortments with customer needs, community demographics, and local economic patterns.
Build stakeholder and community relationships, promote optical services, and represent the department in community programs and internal initiatives.
Set service standards and resolve customer inquiries and concerns promptly and accurately.
Lead lifestyle consultations and recommend visual solutions with clear product guidance under appropriate supervision.
Oversee eyewear measurements, fittings, adjustments, contact lens education, and related quality and safety processes as permitted by scope-of-practice requirements and under applicable optometric supervision.
Maintain confidential customer information and accurate, compliant documentation, including HIPAA and safety records.
Manage quality assurance, complex optical issues, equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, and manage the performance of the optical team; recognize contributions and foster an inclusive, collaborative culture.
Assign work to optimize workflow and operational performance; support certification and licensure pathways and timely credential renewals.
Ensure apprentice opticians have sponsorship in accordance with state requirements and provide development pathways.
Oversee accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools as applicable.
Ensure quality frame adjustments, repairs, and final eyewear inspections, including prism verification, under applicable optometric supervision.
Troubleshoot non-adapt cases under applicable optometric supervision and coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance and calibration protocols under applicable optometric supervision.
Monitor equipment performance and coordinate troubleshooting, repairs, or replacements to support uninterrupted clinical operations.
Support optometric services by overseeing appointment scheduling, pre-testing workflows, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
Promote optical technologies that improve accuracy, efficiency, and customer experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze performance reports, correct gaps, and maintain audit-ready standards.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and maintenance of equipment and work areas.
Provide optometric office and patient intake support for optical and optometric services where permitted.
Perform basic optometric pre-testing and record results under the guidance of the optometrist where permitted.
Lead and participate in teams by sharing resources and information, identifying customer needs and business priorities, coordinating work, and supporting quality and timely outcomes.
Develop and implement processes by collaborating with business partners, analyzing information, monitoring results, and addressing improvement opportunities.
Demonstrate and promote company policies, ethics, and integrity; support action plans and assist management with correcting compliance issues.
Model Walmart values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based annual or quarterly bonuses.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.