(USA) Licensed Vision Center Manager - Dual

Walmart • Mason, OH

8d • Onsite

About The Position

The Licensed Vision Center Manager leads sales growth, merchandising, pricing accuracy, inventory oversight, and seasonal execution for the optical department. The manager forecasts sales trends, aligns product assortments with customer needs and local conditions, monitors competitive pricing, and uses sales and operational data to identify opportunities and improve results. The role also builds team and community engagement, promotes optical services, and represents the department in community programs and internal initiatives.

The manager leads customer service and optical operations, including lifestyle consultations and recommendations under appropriate supervision. Within applicable scope-of-practice rules and optometric supervision, the role oversees eyewear measurements, fittings, adjustments, repairs, inspections, contact lens education, order processing, trial lens inventory, and equipment readiness. The manager supports optometric services through appointment workflows, pre-testing, patient intake, documentation, and payment collection where permitted. The position maintains accurate and confidential records and ensures compliance with HIPAA, optical regulations, company policies, and safety protocols.

The manager hires, trains, coaches, and develops the optical team; assigns work to support efficient operations; encourages skill advancement; and supports certification, licensure, and apprentice sponsorship requirements. The role monitors performance, quality assurance, shrink prevention, inventory, asset protection, and audit readiness, and addresses operational gaps through corrective action. The manager collaborates with colleagues and business partners, promotes ethical conduct and Walmart values, and supports continuous improvement and the adoption of optical technologies.

The position is based at the Vision Center at 5303 Bowen Dr, Mason, Ohio. The hourly wage range is $32.50–$45.50, with annual or quarterly performance bonuses and potentially regional pay-zone compensation. Walmart lists medical, vision, and dental coverage; 401(k), stock purchase, and company-paid life insurance; paid time off and various leave benefits; disability coverage; discounts; education benefits; and adoption and surrogacy expense reimbursement, among other benefits.

Requirements

• Meet one of the following experience or education pathways: completion of two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience.
• High school diploma or equivalent, unless state-specific regulations require advanced education.
• Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and applicable certification, registration, licensure, and other company or regulatory qualifications.
• Active state licensure.
• Active ABO credential.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
• Experience with insurance processing and electronic health records.

Responsibilities

• Lead optical department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and data-driven improvement.
• Align product assortments and pricing strategies with customer needs, community demographics, local economic patterns, and competitive conditions.
• Promote optical services through community outreach and represent the department in community programs and internal business initiatives.
• Set customer service standards and resolve inquiries and complex optical issues under applicable optometric supervision.
• Lead lifestyle consultations and recommend visual solutions; oversee measurements, fittings, adjustments, repairs, inspections, and contact lens education as permitted and under appropriate supervision.
• Maintain customer confidentiality and accurate, compliant documentation, including HIPAA and safety records.
• Oversee optical quality assurance, calibration, cleanliness, maintenance, and readiness of equipment and work areas.
• Hire, train, coach, develop, and manage the performance of optical team members; assign duties to support workflow and operational excellence.
• Support credential renewal, certification and licensure pathways, skill development, and apprentice optician sponsorship as required by state regulations.
• Oversee optical measurements, frame adjustments, repairs, final eyewear inspections, troubleshooting of non-adapt cases, and communications with labs, suppliers, and optometrists under applicable optometric supervision.
• Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance and calibration protocols.
• Support optometric services through appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, patient intake, and payment collection where permitted.
• Promote optical technologies that improve accuracy, efficiency, and customer experience.
• Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, address gaps, and maintain audit-ready standards.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, and quality assurance reviews.
• Prepare and use operational reports to guide decisions and align work with organizational goals.
• Collaborate across teams, communicate processes, coordinate assignments, monitor results, and identify improvement opportunities.
• Model ethical conduct and Walmart values, support compliance action plans, and assist management in addressing ethical or compliance issues.
• Foster an inclusive, collaborative, accountable team culture; build relationships, motivate and mentor others, recognize contributions, and support change and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off, including sick leave, and parental, family care, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to classification and employment length.
• Live Better U education benefit, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor's degrees and certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED