(USA) Licensed Vision Center Manager - Dual

Walmart • Mason, OH

10d • $33 - $46 • Onsite

About The Position

The Licensed Vision Center Manager leads the optical department’s sales growth, merchandising, inventory, and operational performance. The manager uses sales and operational data to guide decisions, align product assortments with customer needs and local market conditions, monitor competitive pricing, and implement improvements. The role also promotes optical services through community outreach and represents the department in internal and cross-functional initiatives.

The manager sets service standards and leads customer consultations, recommending vision solutions and overseeing optical services within applicable scope-of-practice requirements and optometric supervision. Responsibilities include overseeing measurements, eyewear fittings and adjustments, contact lens education and order processing, quality assurance, equipment readiness, and support for optometric services. The role maintains confidentiality and accurate documentation and ensures compliance with HIPAA, optical regulations, company policies, and safety protocols.

The manager hires, trains, coaches, and develops the optical team; assigns work to support effective workflow; and promotes an inclusive, accountable culture. The role supports associate credentialing and apprentice development, manages inventory and shrink prevention, oversees equipment maintenance and asset protection, and analyzes reports to address performance and compliance gaps. The manager also supports office and patient intake workflows and basic optometric pre-testing where permitted.

Requirements

• Completion of two or more years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience.
• High school diploma or equivalent, unless state-specific regulations require advanced education.
• Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and applicable certification, registration, licensure, and company-policy qualifications.
• Active state licensure.
• Active ABO certification.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends and align product assortments with customer needs, demographics, and local economic patterns.
• Monitor competitive pricing, use sales data to identify opportunities, and implement improvements to revenue performance.
• Promote optical services through community outreach and represent the department in community programs and internal initiatives.
• Set customer service standards and ensure prompt, accurate resolution of inquiries and concerns.
• Lead lifestyle consultations and recommend visual solutions under appropriate supervision.
• Oversee optical measurements, eyewear fittings, adjustments, repairs, final inspections, and contact lens education within applicable scope-of-practice requirements and optometric supervision.
• Maintain customer confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
• Manage quality assurance, troubleshoot optical issues, and maintain equipment calibration, cleanliness, and readiness.
• Hire, train, coach, develop, and recognize optical team members; manage performance and assign duties to support effective workflow.
• Support certification and licensure pathways, credential renewals, and apprentice optician sponsorship and development as required by state regulations.
• Ensure consistent use of manual and digital tools and accuracy of optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters.
• Coordinate communication with laboratories, suppliers, and optometrists regarding order status, product updates, non-adapt cases, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance protocols.
• Support optometric services through appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection where permitted.
• Promote the use of optical technologies to improve accuracy, efficiency, and customer experience.
• Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports and implement corrective actions to maintain audit readiness.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, and work-area and equipment maintenance.
• Provide office and patient intake support and perform basic optometric pre-testing and record results under optometrist guidance where permitted.
• Lead and participate in teams, coordinate work assignments, share information and resources, and support colleagues in achieving work quality and timelines.
• Develop and implement processes by collaborating with managers, coworkers, customers, and business partners; monitor results and address improvement opportunities.
• Model company policies, ethics, and integrity, support compliance action plans, use the Open Door Policy, and assist management in correcting ethical and compliance issues.
• Promote belonging, teamwork, integrity, customer-first service, continuous learning, and excellence.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
• Live Better U: Walmart-paid education program covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED