(USA) Licensed Vision Center Manager - Dual

Walmart•Indian Land, SC

3d•$39 - $52•Onsite

About The Position

The Licensed Vision Center Manager leads optical department sales, merchandising, pricing, inventory, seasonal execution, and operational performance. The manager forecasts sales trends, aligns assortments with customer needs and local conditions, monitors competitors, and uses reports and sales data to improve revenue and achieve financial goals. The role also builds departmental visibility through community outreach and internal and cross-functional initiatives. The manager sets customer service standards and guides lifestyle consultations and recommendations for visual solutions. Within applicable scope-of-practice requirements and optometric supervision, the manager oversees eyewear measurements, fittings, adjustments, contact lens education, quality assurance, troubleshooting, and final eyewear inspections. The role safeguards customer information, documentation, equipment readiness, and compliance with HIPAA, optical regulations, company policies, and safety protocols. The position leads, coaches, hires, trains, and develops the optical team; assigns work to support efficient workflows; promotes certification and licensure development; and ensures required credential renewals and apprentice optician sponsorship. The manager directs eyewear and contact lens order processing, inventory controls, equipment maintenance, OD appointment and pre-testing workflows, and patient intake and payment support where permitted. The role analyzes operational reports, identifies gaps, implements corrective actions, and models ethical conduct, collaboration, inclusion, customer focus, and continuous improvement.

Requirements

Completion of two or more years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience.
High school diploma or equivalent, unless state-specific regulations require advanced education.
Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and applicable certification, registration, licensure, and other company or regulatory qualifications.
Active state licensure.
Active ABO certification.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and assortment planning.
Monitor competitive pricing, use sales data to refine merchandising strategies, and drive revenue and financial performance improvements.
Build departmental visibility and relationships through community outreach and participation in community programs, internal initiatives, and cross-functional collaborations.
Set high service standards and ensure customer inquiries and concerns are resolved promptly and accurately.
Lead lifestyle consultations and recommend visual solutions that meet patient needs, within applicable supervision requirements.
Oversee optical measurements, fittings, adjustments, repairs, contact lens education, and final eyewear inspections under applicable optometric supervision.
Maintain confidentiality and accurate, compliant documentation, including adherence to HIPAA and safety protocols.
Manage quality assurance, resolve complex optical issues under applicable supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, recognize, and manage the performance of optical team members; foster an inclusive, collaborative culture.
Assign duties to optimize workflow and operational performance; support credential advancement and renewals, and ensure apprentice opticians have required sponsorship.
Oversee accuracy of optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters; ensure consistent use of manual and digital tools.
Troubleshoot non-adapt cases and coordinate with laboratories, suppliers, and optometrists regarding job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance protocols under applicable supervision.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements to sustain clinical operations.
Support OD services through appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
Promote use of optical technologies to improve accuracy, efficiency, and customer experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions to maintain audit-ready standards.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, and optical work-area and equipment maintenance.
Provide OD office and patient intake support and perform basic optometric pre-testing and record results under optometrist guidance where permitted.
Lead and participate in teams by coordinating assignments, sharing information and resources, supporting work quality and timelines, and helping others adapt to change.
Develop and implement business processes with managers, coworkers, customers, and business partners; monitor outcomes and identify improvement opportunities.
Model company policies, ethics, and integrity; guide associates in compliance and assist management in addressing ethical or compliance issues.
Promote respect for individuals, teamwork, integrity, customer service, learning, and continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U Walmart-paid education program, including tuition, books, and fees for eligible programs.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.