(USA) Licensed Vision Center Manager - Dual

Walmart • Marion, MT

12d • Onsite

About The Position

The Licensed Vision Center Manager leads the optical department’s sales, merchandising, inventory, customer service, clinical support, and operational compliance. The role forecasts sales trends, aligns product assortments with customer and community needs, monitors competitors and pricing, uses performance data to improve revenue, and represents the department in community outreach and internal initiatives.

The manager establishes service standards and oversees customer consultations, eyewear measurements and fittings, contact lens education, documentation, quality assurance, and equipment readiness, as permitted by scope-of-practice requirements and under applicable optometric supervision. The role directs optical and contact lens order processing, supports optometric services and patient intake, and coordinates with optometrists, laboratories, and suppliers.

The position hires, trains, coaches, and develops the optical team; assigns work to support effective operations; and supports credentialing and apprentice development. It maintains compliance with HIPAA, optical regulations, company policies, and safety protocols; reviews operational reports; addresses performance gaps; and oversees inventory controls, shrink prevention, asset protection, and equipment maintenance. The manager is also expected to model Walmart’s values of respect for individuals, integrity, customer service, and excellence.

Requirements

• Meet one of the following experience or education pathways: completion of 2 or more years of college; 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience.
• High school diploma or equivalent, unless state-specific regulations require advanced education.
• Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and applicable certification, registration, licensure, and other company or regulatory qualifications.
• Active state licensure.
• Active ABO credential.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and data-driven improvement.
• Align product assortments and merchandising strategies with customer needs, community demographics, local economic patterns, and competitive conditions.
• Build departmental visibility and local relationships through community outreach and participation in internal business initiatives.
• Set and uphold service standards, resolve customer concerns, and lead lifestyle consultations with guidance on products and features that meet patient needs.
• Oversee eyewear measurements, fittings, adjustments, contact lens education, and related documentation as permitted and under applicable optometric supervision.
• Protect customer information and maintain accurate, compliant records, including HIPAA and safety documentation.
• Manage quality assurance, optical issue resolution, equipment calibration, cleanliness, and readiness.
• Hire, train, coach, develop, recognize, and manage the performance of optical team members; assign duties to optimize workflow and support operational excellence.
• Support certification and licensure pathways, credential renewal, and apprentice optician sponsorship and development in accordance with state requirements.
• Oversee optical measurements, frame adjustments and repairs, final eyewear inspections, and troubleshooting of non-adapt cases under applicable optometric supervision.
• Coordinate with laboratories, suppliers, and optometrists on order status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory control, equipment maintenance, and troubleshooting; coordinate equipment repairs or replacements.
• Support optometric services by overseeing appointment scheduling, pre-testing procedures, contact lens insertion and removal documentation, and payment collection where permitted.
• Promote optical technologies that improve accuracy, efficiency, and customer experience.
• Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, address gaps, and maintain audit-ready standards.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and work-area and equipment maintenance.
• Prepare and use operational reports to guide decisions and align department work with organizational goals.
• Provide office and patient intake support and perform basic optometric pre-testing and record results under optometrist guidance where permitted.
• Lead and participate in teams by sharing resources, coordinating assignments, supporting quality and timelines, and helping others adapt to change.
• Develop and implement business processes with managers, coworkers, customers, and business partners; monitor outcomes and identify improvement opportunities.
• Promote ethical conduct and compliance with company standards, support action plans, and assist management in addressing ethical and compliance issues.
• Model Walmart values, foster an inclusive and collaborative team culture, build relationships, mentor others, and put customers and members first.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Regional Pay Zone compensation may apply based on location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED