Licensed Vision Center Manager - Single

Walmart•Citrus Heights, CA

5d•$37 - $50•Onsite

About The Position

The Licensed Vision Center Manager leads the optical department’s sales, service, clinical support, team development, and operational compliance. The manager drives sales through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, competitive analysis, and data-informed improvements. The role also builds community relationships, promotes optical services, and represents the department in community programs and internal business initiatives. The manager sets service standards and oversees member consultations and optical services within applicable scope-of-practice requirements and under optometric supervision where required. Duties include overseeing eyewear measurements, fittings, adjustments, repairs, inspections, contact lens education and order processing, and troubleshooting non-adapt cases. The role coordinates with laboratories, suppliers, and optometrists; maintains equipment readiness and calibration; and supports optometric services through appointment workflows, pre-testing, documentation, and patient intake where permitted. The position leads hiring, training, coaching, performance management, and recognition for the optical team; supports credentialing and apprentice development; and assigns work to maintain efficient operations. The manager ensures compliance with HIPAA, optical regulations, company policies, and safety protocols; maintains accurate records; analyzes reports and implements corrective actions; manages inventory, shrink prevention, asset protection, and quality assurance; and supports cross-functional business objectives. The role also models company values, ethical conduct, inclusion, customer service, and continuous improvement.

Requirements

Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, and a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Active licensure or registration.
Active ABO credential.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising 5 or more direct reports with responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead departmental sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, forecasting, and data-informed sales strategies.
Align product assortments with member needs, community demographics, and local economic patterns; monitor competitors and adjust pricing strategies.
Build team engagement and stakeholder connections; lead community outreach and represent the optical department in community and internal initiatives.
Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions under appropriate supervision.
Oversee eyewear measurements, fittings, adjustments, repairs, final inspections, and contact lens education within applicable scope-of-practice requirements and under optometric supervision where required.
Maintain confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, complex optical issues, equipment calibration, cleanliness, readiness, maintenance, troubleshooting, and repairs or replacements.
Hire, train, coach, develop, recognize, and manage the performance of the optical team; foster an inclusive, accountable, collaborative culture.
Assign duties to optimize workflow and operational performance; support certification and licensure pathways, credential renewals, and apprentice sponsorship and development as required.
Oversee measurement accuracy and consistent use of manual and digital tools, including measurements for pupillary distance, position of wear, and multifocal or progressive lenses.
Coordinate communication with labs, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance protocols.
Support optometric services by overseeing appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection where permitted under contracted optometric services.
Promote the use of optical technologies to improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and work-area and equipment maintenance.
Prepare, review, and use operational reports to guide decisions and align work with organizational goals.
Provide optometrist office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient record maintenance.
Support clinical operations by performing basic optometric pre-testing and recording results under optometrist guidance where permitted.
Lead and participate in teams by sharing resources and information, coordinating assignments, advising and supporting others, meeting timelines and quality standards, and helping colleagues adapt to change.
Develop, communicate, and implement business processes by collaborating with stakeholders, analyzing information, monitoring results, and addressing improvement opportunities.
Model and promote company policies, ethics, integrity, and compliance; help implement action plans and address ethical or compliance issues.
Promote belonging, teamwork, respectful communication, mentoring, customer-first service, integrity, learning, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.