Licensed Vision Center Manager - Single

Walmart•Sanger, CA

4d•Onsite

About The Position

The Licensed Vision Center Manager leads the optical department’s sales, service, clinical support, team development, and day-to-day operations. The role drives growth through merchandising, pricing, inventory oversight, seasonal execution, sales forecasting, competitive analysis, and data-informed improvements. It also builds department visibility through community outreach and represents the optical department in community programs and internal initiatives. The manager establishes high service standards and guides lifestyle consultations and visual-solution recommendations. Where permitted by scope-of-practice requirements and under applicable optometric supervision, the role oversees eyewear measurements, fittings, adjustments, contact lens education, order processing, quality assurance, troubleshooting, and equipment calibration and maintenance. The manager supports optometric services through appointment workflows, patient intake, pre-testing, contact lens documentation, insurance verification, and payment collection where permitted, while maintaining accurate records and protecting confidential information. The role leads, coaches, and develops the optical team through hiring, training, performance management, recognition, strategic work assignments, and support for credentialing and career development. It ensures apprentice opticians have required sponsorship under state rules. The manager also oversees compliance with HIPAA, optical regulations, company policies, and safety protocols; monitors operational reports and audit readiness; manages shrink prevention and inventory controls; and maintains equipment and work areas. The position collaborates across teams, communicates and implements business processes, supports ethical conduct, and models Walmart’s values of respect, integrity, customer service, and excellence.

Requirements

Completion of two or more years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Active licensure or registration.
Active ABO.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and analysis of sales trends and competitive pricing.
Align product assortments with member needs, community demographics, and local economic patterns; use sales data to identify opportunities and improve revenue performance.
Build department visibility and local relationships through community outreach and participation in community programs and internal business initiatives.
Establish service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions and products that meet patient needs under appropriate supervision.
Where permitted and under applicable optometric supervision, oversee eyewear measurements, fittings, adjustments, contact lens education, and related work for accuracy and safety.
Maintain confidentiality of member information and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, recognize, and manage the performance of the optical team; assign duties to support workflow and operational excellence.
Support certification and licensure pathways, credential renewals, skill advancement, and apprentice optician sponsorship as required by state rules.
Oversee the accuracy of optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools where permitted and under applicable optometric supervision.
Ensure high-quality frame adjustments, repairs, final eyewear inspections, and prism verification under applicable optometric supervision.
Lead troubleshooting for non-adapt cases and coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance protocols under applicable optometric supervision.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements to maintain clinical operations.
Support optometric services through appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions to maintain audit-ready standards.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, and maintenance of equipment and work areas.
Prepare, review, and use operational reports to guide decisions and align work with organizational goals; represent the department in cross-functional collaborations.
Provide OD office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient-record maintenance.
Support clinical operations by performing basic optometric pre-testing and recording results under the optometrist’s guidance where permitted.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, supporting work quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes by collaborating with managers, co-workers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards; guide associates in applying them and assist management with correcting ethical or compliance issues.
Model Walmart values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase benefits.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards; additional annual or quarterly performance bonuses may apply.