Licensed Vision Center Manager - Single

Walmart • Norwich, CT

5d • $41 - $54 • Onsite

About The Position

The Licensed Vision Center Manager leads the optical department’s sales, service, clinical support, team development, and daily operations. The role drives sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales analysis, and alignment of product assortments with member needs and local conditions. It also builds departmental visibility through community outreach and collaboration with internal stakeholders and business partners.

The manager establishes high standards for member service and oversees consultations and visual-solution recommendations. Within applicable scope-of-practice requirements and under optometric supervision where required, the role oversees eyewear measurements, fittings, adjustments, contact lens education, pre-testing, order processing, and quality assurance. The manager supports optometric services through appointment workflows, patient intake, insurance verification, records, and payment collection where permitted, while protecting confidential information and maintaining compliant documentation.

The role hires, trains, coaches, and develops associates; assigns work to support effective workflows; and promotes certification, licensure, and apprentice development. It maintains compliance with HIPAA, optical regulations, company policies, and safety standards; monitors reports and performance; addresses operational gaps; manages inventory and shrink prevention; and maintains optical equipment and work areas. The manager also supports continuous improvement, technology adoption, ethical conduct, inclusion, and Walmart’s customer- and member-focused values.

Requirements

• Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, and a high school diploma, GED, or equivalent.
• Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Active licensure or registration.
• Active ABO.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising 5 or more direct reports, with responsibility for performance management, mentoring, hiring, and firing.
• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends and align product assortments with member needs, community demographics, and local economic patterns.
• Monitor competitive pricing, use sales data to identify opportunities, and adjust strategies to improve revenue performance.
• Build team engagement and departmental visibility through stakeholder relationships, community outreach, and participation in business initiatives.
• Set and uphold service standards and help resolve member inquiries and concerns promptly and accurately.
• Lead lifestyle consultations and recommend visual solutions with clear guidance on products and features, under appropriate supervision.
• Oversee eyewear measurements, fittings, adjustments, contact lens education, and related quality assurance within permitted scope and optometric supervision requirements.
• Maintain confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
• Manage quality assurance processes, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
• Hire, train, coach, develop, recognize, and manage the performance of the optical team; assign duties to optimize workflow and operational excellence.
• Support certification and licensure pathways, timely credential renewal, and apprentice optician sponsorship and development as required by state law.
• Oversee optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools under applicable optometric supervision.
• Ensure quality frame adjustments, repairs, final eyewear inspections, and prism verification under applicable optometric supervision.
• Lead troubleshooting of non-adapt cases and coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance under applicable optometric supervision.
• Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements to support uninterrupted clinical operations.
• Support optometrist services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
• Promote optical technologies that improve accuracy, efficiency, and member experience.
• Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection activities, quality assurance reviews, and maintenance of optical equipment and work areas.
• Prepare, review, and use operational reports to guide decisions and align work with organizational goals.
• Provide optometrist office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient-record maintenance.
• Perform basic optometric pre-testing and record results under optometrist guidance where permitted.
• Lead and participate in teams by coordinating assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
• Develop, communicate, and implement processes by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards; model appropriate practices and assist management with correcting ethical and compliance issues.
• Promote belonging, teamwork, trusted relationships, mentoring, recognition, integrity, customer-first service, continuous improvement, and adoption of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase program.
• Company-paid life insurance.
• Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards; annual or quarterly performance bonuses.
• Regional Pay Zone compensation may apply based on location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED