Licensed Vision Center Manager - Single

Walmart•Rocklin, CA

3d•Onsite

About The Position

The Licensed Vision Center Manager leads the optical department’s sales, merchandising, inventory, service, clinical support, compliance, and daily operations. The manager forecasts sales trends, aligns product assortments with member needs and local conditions, monitors competitive pricing, reviews performance data, and implements improvements to achieve financial and operational goals. The role also builds departmental visibility through community outreach and cross-functional collaboration. The manager sets service standards and guides lifestyle consultations and visual-solution recommendations. Where permitted by scope of practice and under applicable optometric supervision, the manager oversees eyewear measurements, fittings, adjustments, repairs, contact lens education, quality checks, troubleshooting, order processing, trial lens inventory, equipment maintenance, and support for optometric services. The role may also support patient intake, appointment coordination, insurance verification, payment collection, record maintenance, and basic optometric pre-testing under the optometrist’s guidance. The position leads, hires, trains, coaches, and develops the optical team; assigns work to support effective workflow; and encourages certification, licensure, and skill development. The manager ensures compliance with HIPAA, optical regulations, company policies, safety protocols, and credential-renewal requirements. Additional duties include monitoring operational reports, maintaining audit readiness, preventing shrink, managing stock and receiving procedures, protecting assets, and maintaining optical equipment and work areas. The manager is expected to model Walmart’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence. The position is based at the Walmart Vision Center at 5454 Crossings Dr, Rocklin, CA 95677-3919.

Requirements

Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Maintain active licensure or registration.
Hold active ABO certification.
Meet at least one of the following minimum qualification pathways: completion of two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, and a high school diploma, GED, or equivalent.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends; align product assortments with member needs, community demographics, and local economic patterns; and monitor competitors’ pricing.
Use sales and operational data to identify opportunities, improve merchandising and revenue performance, and guide decisions toward organizational goals.
Build departmental visibility and stakeholder relationships through community outreach, optical-service promotion, and participation in internal and cross-functional initiatives.
Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions that address patient needs, within applicable supervision and scope-of-practice requirements.
Oversee eyewear measurements, fittings, adjustments, repairs, inspections, contact lens education, and troubleshooting where permitted and under applicable optometric supervision.
Maintain accurate, confidential, and compliant documentation, including adherence to HIPAA and safety protocols.
Manage quality assurance processes and ensure equipment calibration, cleanliness, maintenance, and readiness; coordinate repairs or replacements as needed.
Lead, hire, train, coach, and develop the optical team; manage performance and recognition; foster an inclusive, accountable, collaborative culture; and assign duties to optimize workflow.
Support associates’ certification and licensure pathways, encourage skill advancement, ensure timely credential renewals, and provide required sponsorship and development pathways for apprentice opticians.
Coordinate with laboratories, suppliers, and optometrists on job status, product updates, non-adapt cases, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance protocols.
Support optometric services where permitted by overseeing appointment workflows, pre-testing, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, safety protocols, and ethical standards; analyze reports, identify gaps, and implement corrective actions to maintain audit readiness.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, and maintenance of equipment and work areas.
Provide optometric office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient-record maintenance.
Support clinical operations by performing basic optometric pre-testing and recording results under the optometrist’s guidance where permitted.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, providing advice and feedback, and helping others adapt to change.
Develop and implement processes by collaborating with managers, co-workers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
Demonstrate and promote company policies, procedures, ethics, and integrity; guide associates in applying them and assist management in addressing compliance issues.
Model Walmart values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs, subject to eligibility requirements.
Performance-based bonus awards; annual or quarterly performance bonuses are also noted.
Regional Pay Zone compensation may apply based on location.