Licensed Vision Center Manager - Single

Walmart•Norwich, CT

3d•Onsite

About The Position

The Licensed Vision Center Manager leads the optical department’s sales, merchandising, inventory, service, clinical-support, compliance, and team-development operations. The role forecasts sales, aligns product assortments with member needs and local conditions, monitors competitive pricing, uses performance data to improve revenue, and leads community outreach to promote optical services and strengthen local relationships. The manager sets service standards and guides lifestyle consultations and visual-solution recommendations. Where permitted by scope-of-practice requirements and under applicable optometric supervision, the role oversees eyewear measurements and fittings, contact lens education, adjustments and repairs, final inspections, troubleshooting of non-adapt cases, order processing, trial lens inventory, equipment calibration, and related quality-assurance processes. The position also supports optometric services through appointment workflows, patient intake, pre-testing, documentation, insurance verification, and payment collection where permitted. The role hires, trains, coaches, and develops the optical team; assigns work to support workflow and operational excellence; and supports credential renewals, certification pathways, and apprentice optician sponsorship as required by state rules. The manager maintains accurate records and confidentiality, ensures compliance with HIPAA, optical regulations, company policies, and safety protocols, manages shrink prevention and inventory controls, and uses operational reports to identify gaps and implement corrective actions. The manager collaborates across teams and models Walmart’s values of respect for the individual, integrity, customer service, and excellence.

Requirements

Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Active licensure or registration.
Active ABO certification.
Meet one of the following minimum qualification pathways: completion of two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising five or more direct reports, with responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead departmental sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends and align product assortments with member needs, community demographics, and local economic patterns.
Monitor competitive pricing and use sales and operational data to improve merchandising, revenue, and business results.
Lead community outreach and represent the optical department in community programs and internal business initiatives.
Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions and products that meet patient needs, under appropriate supervision.
Where permitted and under applicable optometric supervision, oversee eyewear measurements, fittings, adjustments, contact lens education, repairs, and final inspections.
Maintain confidentiality of member information and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, and recognize optical team members; manage performance and foster an inclusive, accountable culture.
Assign duties to optimize workflow, develop skills, and maintain operational excellence.
Support certification and licensure pathways, timely credential renewals, and apprentice optician sponsorship and development in accordance with state requirements.
Ensure accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters; promote consistent use of manual and digital tools.
Troubleshoot non-adapt cases and coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing and trial lens inventory control; monitor equipment performance and coordinate troubleshooting, maintenance, repairs, or replacement.
Support optometric services by overseeing appointment scheduling, pre-testing procedures, contact lens insertion and removal documentation, and payment collection where permitted.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and optical work-area and equipment maintenance.
Provide optometric office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, patient records, and basic pre-testing under optometrist guidance.
Participate in and lead team activities by sharing resources and information, coordinating assignments, advising and supporting others, and helping teams adapt to change.
Develop and implement processes by collaborating with managers, coworkers, customers, and business partners; monitor results and address improvement opportunities.
Promote ethical conduct and compliance by explaining company standards, implementing action plans, using the Open Door Policy, and assisting management with corrective action.
Model Walmart’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase benefit.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, including covered tuition, books, and fees for eligible associates.
Performance-based bonus awards.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.