Licensed Vision Center Manager - Single

Walmart • Las Vegas, NV

4d • $41 - $54 • Onsite

About The Position

The Licensed Vision Center Manager leads the optical department’s sales, service, clinical-support, staffing, and compliance operations. The role drives sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, analysis of sales trends, and alignment of product assortments with member needs and local conditions. It also promotes optical services through community outreach and represents the department in community programs and internal business initiatives.

The manager establishes high service standards and leads lifestyle consultations, eyewear measurements and fittings, adjustments, contact lens education, and resolution of complex optical issues, as permitted by scope-of-practice requirements and under applicable optometric supervision. The role maintains confidentiality and accurate documentation, supports quality assurance, and ensures optical equipment and work areas are calibrated, clean, and ready for use.

The manager hires, trains, coaches, and develops the optical team; assigns work to support efficient operations; encourages credential advancement and renewal; and ensures apprentices have required sponsorship. The role oversees measurement accuracy, eyewear inspections and repairs, troubleshooting of non-adapt cases, order processing, trial lens inventory, equipment maintenance, and coordination with labs, suppliers, and optometrists.

The position supports optometric services through appointment workflows, pre-testing, contact lens documentation, patient intake, insurance verification, records maintenance, and payment collection where permitted. It promotes the use of optical technology and ensures compliance with HIPAA, applicable optical regulations, company policies, safety protocols, inventory controls, and asset-protection procedures. The manager reviews operational reports, identifies gaps, implements corrective actions, and collaborates across teams to meet business goals while modeling Walmart’s standards for respect, integrity, customer service, and excellence.

Requirements

• Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, and a high school diploma, GED, or equivalent.
• Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Active licensure or registration.
• Active ABO.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and data-driven improvement.
• Align product assortments and pricing strategies with member needs, community demographics, economic patterns, and competitive conditions.
• Build departmental visibility and local relationships through community outreach and representation in community programs and internal initiatives.
• Set service standards and resolve member inquiries and concerns promptly and accurately.
• Lead lifestyle consultations and recommend visual solutions; oversee measurements, fittings, adjustments, and contact lens education as permitted and under applicable optometric supervision.
• Maintain confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
• Manage quality assurance, complex optical issue resolution, equipment calibration, cleanliness, and readiness under applicable optometric supervision.
• Hire, train, coach, develop, recognize, and performance-manage the optical team; foster an inclusive, accountable, collaborative culture.
• Assign duties to optimize workflow and develop team skills; support certification and licensure pathways, credential renewal, and apprentice sponsorship as required by state law.
• Oversee optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools under applicable optometric supervision.
• Ensure quality frame adjustments, repairs, final eyewear inspections, and prism verification under applicable optometric supervision.
• Lead troubleshooting of non-adapt cases and coordinate job status, product updates, and corrective actions with labs, suppliers, and optometrists.
• Direct eyewear and contact lens order processing, trial lens inventory control, equipment calibration, maintenance, troubleshooting, and repair or replacement coordination.
• Support OD services by overseeing appointment scheduling, pre-testing procedures, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
• Promote optical technologies that improve accuracy, efficiency, and member experience.
• Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions to maintain audit-ready standards.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, and maintenance of equipment and work areas.
• Prepare, review, and use operational reports to guide decisions and support organizational goals; represent the department in cross-functional collaborations.
• Provide OD office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient-record maintenance.
• Support clinical operations by performing basic optometric pre-testing and recording results under optometrist guidance where permitted.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
• Develop and implement processes and practices by collaborating with stakeholders, applying information from multiple sources, monitoring outcomes, and addressing improvement opportunities.
• Promote compliance and ethical standards by explaining and modeling policies, implementing action plans, using the Open Door Policy, and assisting management with correcting issues.
• Promote respect, belonging, teamwork, trust, effective communication, mentoring, and recognition of associates’ contributions.
• Model integrity, accountability, humility, honesty, fairness, and transparency, and support Walmart’s goal of becoming a regenerative company.
• Put customers and members first, make decisions based on reliable information, balance priorities, and consider impacts on stakeholders.
• Pursue learning and continuous improvement, take calculated risks, adopt new technologies and skills, and support others through change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Live Better U: Walmart-paid education program covering tuition, books, and fees for eligible programs.
• Additional annual or quarterly performance bonuses; certain positions may also receive Regional Pay Zone compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED