Licensed Vision Center Manager - Single

Walmart•Citrus Heights, CA

3d•Onsite

About The Position

The Licensed Vision Center Manager leads the optical department’s sales growth, operational performance, and service quality. The manager forecasts sales trends, aligns product assortments with member needs and local conditions, monitors competitive pricing, oversees inventory and seasonal execution, and uses performance data to improve revenue and achieve financial targets. The role also builds community connections, promotes optical services, and represents the department in community and internal initiatives. The manager establishes high service standards and leads lifestyle consultations, recommending visual solutions that meet patient needs. Where permitted by scope-of-practice requirements and under applicable optometric supervision, the manager oversees eyewear measurements and fittings, contact lens education, frame adjustments and repairs, final inspections, troubleshooting of non-adapt cases, and clinical support activities. These activities include order processing, trial lens inventory, appointment workflows, pre-testing, contact lens insertion and removal documentation, payment collection, patient intake, insurance verification, and patient record maintenance. The role leads, coaches, and develops the optical team through hiring, training, performance management, recognition, mentoring, and support for certification and licensure. The manager assigns work to optimize workflow, supports apprentice opticians’ sponsorship and development where required, and fosters an inclusive, accountable culture. The manager ensures compliance with HIPAA, optical regulations, company policies, and safety protocols; maintains accurate documentation and audit-ready standards; manages quality assurance and shrink prevention; protects inventory and assets; and ensures equipment and work areas are calibrated, clean, maintained, and ready for use. The role analyzes operational reports, identifies gaps, implements corrective actions, coordinates with labs, suppliers, and optometrists, and promotes optical technologies that improve accuracy, efficiency, and member experience. The position also supports broader business objectives by collaborating across teams, sharing resources and information, coordinating work, communicating process changes, and modeling company ethics and values. Walmart describes its culture as grounded in respect for individuals, integrity, customer and member service, and striving for excellence.

Requirements

Meets one of the following minimum qualification pathways: completion of two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent.
Meets eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Active licensure or registration.
Active ABO certification.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising five or more direct reports, with responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and analysis of performance data.
Align product assortments and pricing strategies with member needs, community demographics, local economic patterns, and competitive conditions.
Build stakeholder and community connections, lead outreach to promote optical services, and represent the optical department in community and internal initiatives.
Establish service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions that meet patient needs.
Where permitted and under applicable optometric supervision, oversee eyewear measurements, fittings, adjustments, contact lens education, and optical quality assurance.
Maintain confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance processes, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, and recognize team members; manage performance; assign duties to optimize workflow; and support certification and licensure pathways.
Ensure apprentice opticians have sponsorship in accordance with state requirements and provide development pathways.
Oversee the accuracy of optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools as appropriate and under applicable optometric supervision.
Ensure high-quality frame adjustments, repairs, and final eyewear inspections, including prism verification, under applicable optometric supervision.
Lead troubleshooting of non-adapt cases and coordinate job-status and corrective-action communications with labs, suppliers, and optometrists.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance protocols under applicable optometric supervision.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements to maintain clinical operations.
Support OD services through appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions to maintain audit readiness.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, and optical equipment and work-area maintenance.
Prepare, review, and use operational reports to guide decisions and align work with organizational goals.
Provide OD office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient record maintenance.
Support clinical operations by performing basic optometric pre-testing and recording results under the optometrist’s guidance where permitted.
Participate in and lead teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, and supporting work quality and timelines.
Develop, communicate, and implement processes by collaborating with managers, coworkers, customers, and business partners; applying information from multiple sources; monitoring results; and identifying improvement opportunities.
Demonstrate and support compliance with company policies, ethics standards, and procedures, including using the Open Door Policy and assisting management with corrective action on ethical and compliance issues.
Model Walmart’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, and PTO/PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid Live Better U education benefit, with programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility.
Performance-based bonus awards; annual or quarterly performance bonuses are specified for this position.
Regional Pay Zone compensation may apply based on location.