Licensed Vision Center Manager - Single

Walmart • Mulberry, FL

2d • Onsite

About The Position

The Licensed Vision Center Manager leads optical department sales growth, merchandising, pricing, inventory, and seasonal execution. The manager uses sales and operational data to forecast trends, align product assortments with member needs, monitor competitive pricing, and improve revenue performance. The role also promotes optical services through community outreach and represents the department in internal and cross-functional initiatives.

The manager leads the optical team and upholds service standards, resolving member concerns and guiding consultations on visual solutions. Where permitted by scope-of-practice requirements and under applicable optometric supervision, the role oversees eyewear measurements, fittings, adjustments, contact lens education, order processing, quality assurance, equipment maintenance, and troubleshooting. The manager also supports optometric services through appointment scheduling, patient intake, pre-testing, documentation, insurance verification, and payment collection where permitted.

The role is responsible for hiring, coaching, training, performance management, recognition, workflow assignments, and supporting team members’ certification and licensure pathways. It ensures compliance with HIPAA, optical regulations, company policies, safety protocols, and inventory controls; reviews reports and audits; and implements corrective actions. The position models Walmart’s values, ethics, inclusion, customer service, teamwork, and continuous improvement.

Requirements

• Meets eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Active licensure/registration.
• Active ABO.
• Meets one of the following minimum qualification options: completion of 2 or more years of college; 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, and a high school diploma, GED, or equivalent.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising 5 or more direct reports with responsibility for performance management, mentoring, hiring, and firing.
• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends, align product assortments with member needs and local conditions, monitor competitive pricing, and use sales data to improve revenue performance.
• Build team engagement and stakeholder relationships; lead community outreach and represent the optical department in community programs and internal initiatives.
• Maintain high service standards, resolve member inquiries and concerns, and lead consultations on visual solutions under appropriate supervision.
• Oversee eyewear measurements, fittings, adjustments, contact lens education, and related quality assurance within applicable scope-of-practice requirements and optometric supervision.
• Protect member confidentiality and maintain accurate, compliant documentation, including HIPAA and safety protocols.
• Lead optical quality assurance, resolve complex optical issues under applicable supervision, and maintain equipment calibration, cleanliness, and readiness.
• Hire, train, coach, develop, recognize, and manage the performance of optical team members; assign work to support effective workflow and operational excellence.
• Support certification and licensure pathways, ensure timely credential renewals, and provide required sponsorship and development pathways for apprentice opticians.
• Oversee optical measurements, frame adjustments and repairs, final eyewear inspections, prism verification, and troubleshooting of non-adapt cases under applicable optometric supervision.
• Coordinate with laboratories, suppliers, and optometrists regarding job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance; coordinate equipment troubleshooting, repairs, or replacements.
• Support optometric services by overseeing appointment scheduling, pre-testing workflows, contact lens insertion and removal documentation, and payment collection where permitted.
• Promote the use of optical technologies to improve accuracy, efficiency, and member experience.
• Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, address gaps, and maintain audit-ready standards.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and maintenance of optical equipment and work areas.
• Prepare and use operational reports to guide decisions and support organizational goals; collaborate across functions on broader business objectives.
• Provide optometric office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and patient record maintenance.
• Perform basic optometric pre-testing and record results under the optometrist’s guidance where permitted.
• Lead and participate in teams by sharing resources and information, coordinating assignments, providing feedback and support, and helping others adapt to change.
• Develop and implement processes and practices by collaborating with business partners, applying information from multiple sources, monitoring results, and addressing improvement opportunities.
• Promote compliance, ethics, integrity, accountability, inclusion, customer-first service, and continuous improvement in accordance with company policies and Walmart values.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave and family care leave.
• Bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
• Performance-based bonus awards, including annual or quarterly performance bonuses.
• Additional regional pay zone compensation for certain positions, based on location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED