Target Optical - Licensed Store Manager 2 - #9675 Mount Vernon, NY
About The Position
The Licensed Target Store Manager leads a high-performing team to deliver an outstanding guest experience and meet the brand’s goals and commitments. The manager models and coaches the store’s service standards, keeps the store and team guest-ready, coordinates activity on the sales floor, and develops team members through action plans, accountability, feedback, performance reviews, and monthly coaching conversations. The manager understands the factors that drive business success, identifies opportunities for improvement, and creates action plans, recognizing that the guest experience drives results. The role builds productive relationships with the Target Optical doctor, where applicable, and the Target host, meeting regularly with both to review performance and develop strategies for the optical and retail businesses. The role also recruits and develops talent, maintains potential applicants, schedules team members around business trends and traffic, adjusts schedules to meet business needs, completes weekly payroll and personnel paperwork, and is accountable for shrink. The manager conducts physical inventory twice a year, completes monthly store visit forms, ensures compliance with operating policies and procedures, and oversees merchandising, store presentation, marketing programs, promotions, sales transactions, and use of sales strategies and resources.
Requirements
- Bachelor’s degree or equivalent experience.
- Opticianry license or American Board of Opticianry certification, as required by state law.
- At least 3 years of experience in customer service or retail.
- Recruiting, selection, and talent-development skills.
- Selling skills.
- Ability to motivate and influence others.
Nice To Haves
- At least 3 years of management or supervisory experience.
Responsibilities
- Model and coach service standards to ensure every guest receives an outstanding experience.
- Set clear expectations for keeping the store and team members guest-ready.
- Coordinate the flow on the sales floor and support guests and team members.
- Create development action plans with team members and ensure accountability for commitments.
- Provide timely, clear, motivating, and developmental feedback.
- Create a simple, fun, and in-style team culture.
- Complete annual performance reviews and monthly coaching conversations with all team members.
- Understand business success drivers, identify opportunities, and create improvement action plans.
- Build and maintain a professional business relationship with the Target Optical doctor, where applicable; meet regularly to review performance and develop business strategies.
- Maintain a positive, productive relationship with the Target host; meet regularly to review performance and develop retail business strategies.
- Recruit high-caliber talent and maintain a bench of potential applicants.
- Understand team member performance during peak traffic and create schedules based on business trends, forecasts, and host traffic.
- Adjust schedules as needed to meet business needs.
- Complete payroll weekly and complete new-hire and personnel-change paperwork.
- Manage the store’s shrink percentage.
- Conduct physical inventory twice per year.
- Complete monthly Store Visit Forms for review with the RTL and optical team.
- Ensure operating policies and procedures are followed, including merchandising, store presentation, and timely, accurate implementation of approved marketing programs and promotions.
- Ensure accurate sales transactions and use of sales strategies and resources.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Competitive bonus and/or commission plan may be offered
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What This Job Offers
Job Type
Full-time
Career Level
Manager
