Target Optical - Licensed Store Manager 1 - #A613 West Nyack, NY
About The Position
The Licensed Target Optical Store Manager leads a high-performing team to deliver an outstanding guest experience and meet the brand’s goals and commitments. The manager models and coaches service expectations, develops team members through action plans and feedback, and holds them accountable for development commitments. The role also manages store operations, including recruiting, scheduling, payroll, personnel paperwork, inventory, shrink, merchandising, marketing programs, and sales transactions. The manager builds productive working relationships with the Target Optical doctor, where applicable, and the Target host to support the retail and eye-care businesses.
Requirements
- Bachelor’s degree or equivalent experience.
- Opticianary License or American Board of Opticials Certification, as required by state law.
- At least 3 years of experience in customer service or retail.
- Critical-thinking skills.
- Recruiting, selection, and talent-development skills.
- Selling skills.
- Ability to motivate and influence others.
Nice To Haves
- At least 3 years of management or supervisory experience.
Responsibilities
- Model and coach the service behaviors that create an outstanding guest experience, and ensure team members understand the importance of service expectations and being guest-ready.
- Manage the flow on the sales floor and support guests and team members.
- Create development action plans with team members, ensure accountability, and provide timely developmental feedback.
- Complete annual performance reviews and monthly coaching conversations with all team members.
- Understand business success drivers, identify opportunities for improvement, and create action plans.
- Build and maintain a professional business relationship with the Target Optical doctor, where applicable, and meet regularly to discuss performance and strategies.
- Maintain a positive and productive relationship with the Target host and collaborate on strategies to grow the retail business.
- Recruit qualified talent and maintain a bench of potential applicants.
- Plan schedules based on business trends, forecasts, host traffic, and business needs; adjust schedules as needed.
- Complete weekly payroll and new-hire and personnel-change paperwork.
- Manage the store’s shrink percentage and conduct physical inventory twice per year.
- Complete a monthly Store Visit Form for review with the RTL and optical team.
- Ensure operating policies and procedures are followed, including merchandising, store presentation, and timely and accurate implementation of approved marketing programs and promotions.
- Ensure accurate completion of sales transactions and use of sales strategies and resources.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Competitive bonus and/or commission plan may be offered
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What This Job Offers
Job Type
Full-time
Career Level
Manager
