Licensed Store Manager

EssilorLuxottica Group•Carson, CA

4d•$33 - $56

About The Position

The Licensed Target Store Manager leads a high-performing team to make guests happy by making it simple and fun to see and look great. The manager delivers an outstanding guest experience, meets brand goals and commitments, and understands that the guest experience drives business results. The role includes developing team members, managing store operations and schedules, building productive relationships with the Target Optical doctor and Target host, and ensuring compliance with operating policies, sales practices, and store presentation standards.

Requirements

Bachelor's degree or equivalent experience.
Opticianry license or American Board of Opticianry certification, as required by state law.
At least 3 years of customer service or retail experience.
Critical-thinking skills.
Recruiting, selection, and talent-development skills.
Selling skills.
Ability to motivate and influence others.

Nice To Haves

At least 3 years of management or supervisory experience.

Responsibilities

Model and coach the Playground Rules and Guest Ready standards to ensure every guest receives an outstanding experience.
Manage the flow on the sales floor and care for guests and team members.
Develop action plans for team members, hold them accountable to commitments, and provide timely developmental feedback.
Complete annual performance reviews and monthly coaching conversations with team members.
Identify business success drivers and opportunities, then create improvement action plans.
Develop a professional business relationship with the Target Optical doctor, where applicable, and meet regularly to discuss performance and growth strategies.
Maintain a positive and productive relationship with the Target host, meeting regularly to discuss performance and retail business strategies.
Recruit high-caliber talent and maintain a bench of potential applicants.
Plan schedules based on business trends, forecasts, and host traffic, and adjust schedules to meet business needs.
Complete payroll weekly and process new-hire and personnel-change paperwork.
Manage the store's shrink percentage and conduct physical inventory twice per year.
Complete the monthly Store Visit Form for review with the RTL and optical team.
Ensure operating policies and procedures are followed, including merchandising, store presentation, and timely, accurate implementation of approved marketing programs and promotions.
Ensure sales transactions are completed accurately and that sales strategies and resources are used.