Licensed Security Supervisor

Andy Frain Services • Short Hills, NJ

16d • Onsite

About The Position

The Licensed Security Supervisor leads and supports the on-site security team at The Mall at Short Hills in Short Hills, New Jersey. The role is responsible for maintaining a safe, secure, and welcoming environment for customers, employees, and vendors while providing excellent customer service and team leadership. This hands-on position involves both supervising staff and actively participating in security operations, including patrols and incident response.

Requirements

• Prior security experience with supervisory or leadership responsibilities.
• Knowledge of security operations, procedures, and safety practices.
• Ability to obtain and maintain required security licenses and certifications.
• Strong written and verbal communication skills; report writing is required.
• Ability to remain calm and professional in high-pressure situations.
• Proven leadership and team management skills.
• Strong customer service mindset.
• Ability to multitask, stay organized, and prioritize effectively.
• Comfort using security systems and standard office equipment.
• Reliability, adaptability, and attention to detail.
• Strong interpersonal skills and ability to work across diverse groups.
• Customer service skills and CPR qualification are listed.

Responsibilities

• Supervise, coach, and support Security Officers and Shift Leads.
• Manage employee performance, including coaching and corrective actions when needed.
• Assist with hiring, training, and ongoing staff development.
• Ensure proper scheduling, coverage, and accurate timekeeping.
• Oversee daily security operations and ensure compliance with post orders and company policies.
• Conduct site patrols and inspections to maintain safety standards.
• Ensure reports, logs, and other documentation are completed accurately and on time.
• Respond to incidents, emergencies, and alarms, coordinating with local authorities as needed.
• Monitor and support the use of security systems, including CCTV, alarms, fire panels, access control, and elevators.
• Ensure equipment and company vehicles are maintained and functioning properly.
• Maintain knowledge of emergency procedures and enforce safety protocols.
• Build strong relationships with mall management, tenants, and local police and fire departments.
• Communicate regularly with the Operations Manager regarding team and site performance.
• Provide professional, customer-focused interactions with visitors.

Benefits

• Medical, dental, vision, and short-term disability insurance.
• 401(k) with company support.
• Paid time off.
• Employee discounts for retail, dining, and entertainment.
• Employee Assistance Program providing counseling, financial, legal, and wellness support.
• Focus on work-life balance and employee well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed