Licensed/Registered Vision Center Manager

Walmart•Hudson, FL

12d•Onsite

About The Position

The Licensed/Registered Vision Center Manager leads optical department sales, merchandising, pricing, inventory, and seasonal execution to meet member needs and financial goals. The role analyzes sales and operational data, adjusts merchandising and pricing strategies, builds community relationships, and promotes optical services. The manager sets service standards and helps resolve member concerns, provides lifestyle consultations, and oversees optical services and clinical workflows within applicable scope-of-practice requirements and optometric supervision. The manager leads, coaches, and develops the optical team through hiring, training, performance management, recognition, and support for certification and licensure. The role assigns work to optimize workflow and develops apprentice opticians in accordance with state requirements. It oversees eyewear measurements, fittings, adjustments, repairs, inspections, contact lens education and orders, trial lens inventory, and coordination with labs, suppliers, and optometrists, as permitted and under applicable supervision. The position supports optometric services through appointment scheduling, patient intake, insurance verification, pre-testing, contact lens documentation, payment collection, and patient record maintenance, where permitted. It promotes appropriate use of optical technologies and ensures equipment is calibrated, maintained, and ready for use. The manager ensures compliance with HIPAA, optical regulations, company policies, and safety standards; maintains accurate documentation and audit-ready practices; oversees quality assurance, asset protection, shrink prevention, receiving, and stock levels; and uses reports to identify gaps and implement improvements. The role also collaborates across teams and models Walmart's values of respect, integrity, customer and member service, and excellence.

Requirements

Meet Vision Center eligibility requirements, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Hold active licensure or registration.
Hold active ABO certification.
Meet one of the following minimum qualification pathways: completion of 2 or more years of college; 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, plus a high school diploma, GED, or equivalent.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising 5 or more direct reports, with responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, and data-informed sales strategies.
Forecast sales trends and align product assortments with member needs, community demographics, and local economic patterns.
Monitor competitive pricing and adjust strategies to improve market relevance and achieve financial targets.
Build team engagement and stakeholder connections, and lead community outreach to promote optical services and strengthen local relationships.
Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions that address patient needs under appropriate supervision.
Oversee eyewear measurements, fittings, adjustments, contact lens education, repairs, final inspections, and troubleshooting within applicable scope-of-practice requirements and optometric supervision.
Maintain confidentiality of member information, accurate compliant documentation, and HIPAA and safety protocols.
Lead, coach, hire, train, recognize, and manage the performance of the optical team; assign duties to support workflow and operational excellence.
Support team members' certification and licensure pathways, timely credential renewals, and apprentice optician sponsorship and development as required.
Oversee optical and contact lens order processing, trial lens inventory, equipment calibration and maintenance, and coordination with labs, suppliers, and optometrists.
Support OD services through appointment scheduling, pre-testing, contact lens insertion and removal documentation, and payment collection where permitted.
Support patient intake, appointment coordination, insurance verification, payment collection, and patient record maintenance in compliance with HIPAA and company policies.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, ethics standards, and safety protocols; analyze reports and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance, and maintenance of optical equipment and work areas.
Collaborate with managers, coworkers, customers, business partners, and cross-functional teams; coordinate assignments, share information, monitor progress, and address improvement opportunities.
Model Walmart's values by fostering inclusion, integrity, accountability, customer and member service, continuous improvement, and team development.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards; additional annual or quarterly performance bonuses.
Regional Pay Zone compensation may apply based on location.