Licensed/Registered Vision Center Manager

Walmart•Marysville, CA

7d•Onsite

About The Position

The Licensed/Registered Vision Center Manager leads the optical department’s sales, merchandising, inventory, service, clinical-support, and compliance operations. The manager forecasts sales trends, aligns product assortments with member needs and local conditions, monitors competitive pricing, uses sales data to improve revenue, and builds departmental visibility through community outreach and internal partnerships. The manager sets service standards and guides consultations to recommend appropriate visual solutions. Under applicable optometric supervision and within scope-of-practice requirements, the role oversees eyewear measurements, fittings, adjustments, contact lens education, quality assurance, equipment readiness, and resolution of complex optical issues. The manager maintains confidential and accurate records and ensures compliance with HIPAA, optical regulations, company policies, and safety requirements. The role hires, trains, coaches, and develops the optical team; assigns work to support workflow and operational excellence; recognizes performance; and supports certification, licensure renewal, and apprentice sponsorship where required. It oversees measurement accuracy, eyewear inspections and repairs, troubleshooting non-adapt cases, order processing, trial lens inventory, and equipment calibration and maintenance, coordinating with laboratories, suppliers, and optometrists as needed. The manager supports optometrist services by overseeing appointment workflows, permitted pre-testing, contact lens documentation, patient intake, insurance verification, payment collection, and patient records. The role monitors reports and performance, implements corrective actions, manages shrink prevention and inventory controls, and contributes to cross-functional business initiatives. It leads and participates in teams, communicates and implements processes, supports compliance and ethical standards, and models Walmart’s values of respect, integrity, customer service, and excellence.

Requirements

Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Active licensure or registration.
Active ABO certification.
Meet one of the following education or experience pathways: completion of two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising five or more direct reports with responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends and align product assortments with member needs, community demographics, and local economic patterns.
Monitor competitive pricing and use sales data to refine merchandising and improve revenue performance.
Encourage team engagement and build stakeholder relationships to increase departmental visibility and long-term impact.
Lead community outreach to promote optical services, expand brand presence, and strengthen local relationships.
Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions under appropriate supervision.
Oversee eyewear measurements, fittings, adjustments, and contact lens education within applicable scope-of-practice requirements and optometric supervision.
Maintain member confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, and recognize optical team members; manage performance and foster an inclusive, accountable culture.
Assign duties strategically to optimize workflow and operational performance.
Support certification and licensure pathways, encourage skill advancement, ensure timely credential renewal, and provide apprentice opticians with sponsorship as required by state regulations.
Oversee optical measurement accuracy, including pupillary distance, position of wear, and multifocal or progressive lens parameters, and ensure consistent use of manual and digital tools.
Ensure quality frame adjustments, repairs, final eyewear inspections, and prism verification under applicable optometric supervision.
Lead troubleshooting for non-adapt cases and coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance under applicable optometric supervision.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements.
Support optometrist services through appointment scheduling workflows, pre-testing, accurate contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions to maintain audit-ready standards.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, and maintenance of equipment and work areas.
Prepare, review, and use operational reports to guide decisions and align work with organizational goals.
Provide optometrist office and patient intake support, including appointment coordination, insurance verification, payment collection, and compliant patient-record maintenance, where permitted.
Support clinical operations by performing basic optometric pre-testing and recording results under optometrist guidance where permitted.
Lead and participate in teams by sharing resources and information, identifying customer needs and business priorities, coordinating assignments, providing feedback and support, and helping others adapt to change.
Develop, communicate, and implement business processes by collaborating with managers, co-workers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
Promote company policies, procedures, ethics, and integrity by explaining and demonstrating standards, implementing action plans, using the Open Door Policy, and assisting management with compliance issues.
Model Walmart values by respecting individuals, building trusting relationships, mentoring and recognizing others, acting with integrity, serving customers and members, and striving for continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U paid education benefit for eligible associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Regional Pay Zone compensation for certain positions, based on location.