Licensed/Registered Vision Center Manager

Walmart•Woodstock, GA

7d•$37 - $50•Onsite

About The Position

The Licensed/Registered Vision Center Manager leads the optical department’s sales, merchandising, inventory, service quality, and community outreach. The manager forecasts sales trends, aligns assortments with member needs and local conditions, monitors competitive pricing, and uses sales and operational data to guide improvements and meet financial and organizational goals. The role represents the optical department in community programs and cross-functional business initiatives. The manager leads, coaches, and develops the optical team through hiring, training, performance management, recognition, and strategic assignment of work. The manager fosters an inclusive, collaborative culture, supports associate development and credential renewals, and ensures apprentices have sponsorship and development pathways where required. Under applicable optometric supervision and as permitted by scope-of-practice requirements, the manager oversees optical measurements, eyewear fittings and adjustments, repairs, final inspections, contact lens education, order processing, trial lens inventory, and troubleshooting of non-adapt cases. The role also supports optometric services through appointment workflows, patient intake, insurance verification, pre-testing, contact lens documentation, records, and payment collection where permitted. The manager maintains service, safety, privacy, and compliance standards, including HIPAA and applicable optical regulations. Responsibilities include quality assurance, audit readiness, equipment calibration and maintenance, inventory protection, shrink prevention, and upkeep of equipment and work areas. The role analyzes performance reports, identifies gaps, implements corrective actions, and promotes optical technologies that improve accuracy, efficiency, and member experience.

Requirements

Meet one of the following minimum qualification options: completion of two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, and a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Have active licensure or registration.
Have active ABO certification.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, and sales trend forecasting.
Align product assortments with member needs, community demographics, and local economic patterns; monitor competitive pricing and adjust strategies.
Use sales and operational data to identify opportunities, guide decisions, and improve revenue and operational performance.
Build stakeholder connections, lead community outreach, promote optical services, and represent the department in community and internal initiatives.
Set and uphold service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions suited to patient needs under appropriate supervision.
As permitted, oversee eyewear measurements, fittings, adjustments, repairs, inspections, contact lens education, and troubleshooting under applicable optometric supervision.
Maintain confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, recognize, and manage the performance of the optical team; assign duties to optimize workflow and operational performance.
Support certification and licensure pathways, skill development, timely credential renewal, and apprentice optician sponsorship as required.
Ensure accurate optical measurements using manual and digital tools, including pupillary distance, position of wear, and multifocal or progressive lens parameters.
Coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance and troubleshooting.
Support optometric services through appointment scheduling, pre-testing, contact lens insertion and removal documentation, and payment collection where permitted.
Provide patient intake and OD office support, including appointment coordination, insurance verification, payment collection, and compliant patient record maintenance where permitted.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, ethics standards, and safety protocols; analyze gaps and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and work-area and equipment maintenance.
Lead and participate in teams by sharing resources and information, coordinating assignments, supporting work quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes with coworkers, managers, customers, and business partners; monitor results and address improvement opportunities.
Model company policies and standards of ethics and integrity, support compliance action plans, use the Open Door Policy, and assist management with correcting ethical or compliance issues.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U, a Walmart-paid education benefit program covering eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates, including tuition, books, and fees.
Performance-based bonus awards and annual or quarterly performance bonuses.
Additional regional pay zone compensation based on location may apply.