Licensed/Registered Vision Center Manager

Walmart • North Tonawanda, NY

13d • $40 - $53 • Onsite

About The Position

The Licensed/Registered Vision Center Manager leads sales growth, merchandising, pricing, inventory, and seasonal execution for the optical department. The role uses sales and operational data to forecast trends, align product assortments with member needs and local market conditions, monitor competitive pricing, and improve revenue performance. The manager promotes optical services through community outreach and represents the department in community programs and internal business initiatives.

The manager leads the optical team through hiring, training, coaching, performance management, and recognition, fostering an inclusive culture of accountability and continuous development. The position oversees member service, consultations, eyewear and contact lens workflows, order processing, inventory, quality assurance, equipment readiness, and operational reporting. Clinical and optometric duties are performed only where permitted by scope-of-practice requirements and under applicable optometric supervision.

The role supports optometric services through appointment workflows, patient intake, insurance verification, pre-testing, documentation, and payment collection where permitted. It ensures compliance with HIPAA, optical regulations, company policies, ethics standards, and safety protocols; maintains audit-ready documentation and work areas; and addresses operational gaps through corrective actions. The manager collaborates across teams to meet business priorities and represents Walmart values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

• Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience including 1 year of optical experience and a high school diploma, GED, or equivalent.
• Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Active licensure or registration.
• Active ABO credential.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising 5 or more direct reports with responsibility for performance management, mentoring, hiring, and firing.
• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, and analysis of sales trends.
• Align product assortments with member needs, community demographics, and local economic patterns; monitor competitive pricing and refine strategies to achieve financial targets.
• Promote optical services through community outreach and represent the department in community programs and internal business initiatives.
• Set and uphold service standards and resolve member inquiries and concerns promptly and accurately.
• Lead lifestyle consultations and recommend visual solutions under appropriate supervision.
• Oversee eyewear measurements, fittings, adjustments, contact lens education, and final inspections as permitted and under applicable optometric supervision.
• Maintain member confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
• Manage quality assurance, complex optical issues, equipment calibration, cleanliness, and readiness under applicable optometric supervision.
• Hire, train, coach, develop, and recognize optical team members; manage performance and foster an inclusive, collaborative culture.
• Assign duties to optimize workflow, develop team skills, support certification and licensure pathways, and ensure timely credential renewals.
• Ensure apprentice opticians have required sponsorship and clear development pathways in accordance with state requirements.
• Oversee accurate optical measurements and consistent use of manual and digital tools under applicable optometric supervision.
• Lead troubleshooting for non-adapt cases and coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance protocols under applicable optometric supervision.
• Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements.
• Support optometric services by overseeing appointment workflows, pre-testing, contact lens insertion and removal documentation, and payments where permitted.
• Promote optical technologies that improve accuracy, efficiency, and member experience.
• Ensure compliance with HIPAA, optical regulations, company policies, ethics standards, and safety protocols; analyze reports and implement corrective actions.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, and equipment and work-area maintenance.
• Prepare, review, and use operational and performance reports to guide decisions and align department activity with organizational goals.
• Provide optometric office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient records.
• Perform basic optometric pre-testing and record results under optometrist guidance where permitted.
• Participate in and lead teams by sharing resources and information, identifying customer needs and business priorities, coordinating assignments, supporting quality and timelines, and helping others adapt to change.
• Develop, communicate, and implement processes by collaborating with stakeholders, analyzing information, monitoring results, and addressing improvement opportunities.
• Promote compliance with company policies, procedures, and ethics standards, and assist management in addressing ethical and compliance issues.
• Model Walmart values by respecting individuals, building trusting relationships, mentoring others, acting with integrity, serving customers and members, and driving continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U, a Walmart-paid education benefit program covering tuition, books, and fees for eligible programs.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED