Licensed/Registered Vision Center Manager

Walmart • North Tonawanda, NY

11d • Onsite

About The Position

The Licensed/Registered Vision Center Manager leads optical department sales, merchandising, inventory, pricing, community outreach, and operational performance. The manager develops the team through hiring, training, coaching, performance management, and recognition, while setting high standards for member service and fostering an inclusive, accountable workplace.

The role oversees optical services and related clinical workflows within applicable scope-of-practice requirements and under optometric supervision where required. Duties include lifestyle consultations, eyewear measurements and fittings, adjustments and repairs, contact lens education and order processing, quality assurance, equipment readiness, and resolution of complex optical issues. The manager also supports optometric services through appointment scheduling, patient intake, pre-testing, insurance verification, recordkeeping, and payment collection where permitted.

The manager ensures compliance with HIPAA, optical regulations, company policies, and safety protocols; maintains accurate documentation and audit-ready processes; and oversees shrink prevention, receiving, stock levels, and asset protection. The position analyzes operational and performance reports, implements improvements, coordinates with labs, suppliers, optometrists, and business partners, and represents the optical department in community and internal initiatives.

Walmart offers competitive pay, performance-based bonuses, and benefits. The hourly wage range is $39.50–$52.50, with the actual rate meeting or exceeding the applicable local minimum wage. Additional compensation may include annual or quarterly performance bonuses and, for certain positions, a Regional Pay Zone adjustment.

Requirements

• Meet one of the following minimum qualification options: completion of two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent.
• Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Hold active licensure or registration.
• Hold active ABO certification.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and analysis of sales data.
• Align product assortments and pricing strategies with member needs, community demographics, local economic patterns, and competitive conditions.
• Build team engagement and departmental visibility through community outreach, stakeholder relationships, and participation in community and internal business initiatives.
• Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
• Lead lifestyle consultations and recommend visual solutions that address patient needs, within applicable scope-of-practice requirements and supervision.
• Oversee eyewear measurements, fittings, adjustments, repairs, inspections, contact lens education, and related services as permitted and under applicable optometric supervision.
• Maintain confidentiality of member information and accurate, compliant documentation, including HIPAA and safety records.
• Manage quality assurance, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
• Hire, train, coach, develop, recognize, and manage the performance of the optical team.
• Assign duties to optimize workflow and operational performance; support certification and licensure pathways and timely credential renewals.
• Ensure apprentice opticians have sponsorship in accordance with state requirements and provide development pathways.
• Ensure accuracy of optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, and ensure consistent use of manual and digital tools.
• Lead troubleshooting of non-adapt cases and coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory control, equipment maintenance, and coordination of repairs or replacements.
• Support optometric services by overseeing appointment scheduling, pre-testing, contact lens insertion and removal documentation, and payments for doctor or telehealth services where permitted.
• Promote optical technologies that improve accuracy, efficiency, and member experience.
• Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and maintenance of equipment and work areas.
• Prepare, review, and use operational reports to guide decisions and align work with organizational goals.
• Provide optometric office and patient intake support, including appointment coordination, insurance verification, payment collection, and maintenance of patient records where permitted.
• Perform basic optometric pre-testing and record results under optometrist guidance where permitted.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, supporting work quality and timelines, and helping others adapt to change.
• Develop, communicate, and implement processes by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
• Promote company policies, ethics, and compliance by explaining and modeling standards, implementing action plans, using the Open Door Policy, and helping management correct ethical or compliance issues.
• Model Walmart values by respecting individual differences, acting with integrity, serving customers and members, and striving for excellence.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave.
• Family care leave.
• Bereavement leave.
• Jury duty leave.
• Voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Walmart-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
• Performance-based annual or quarterly bonuses.
• Regional Pay Zone compensation for certain positions, based on location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED