Licensed/Registered Vision Center Manager

Walmart•Marysville, CA

9d•$37 - $50•Onsite

About The Position

The Licensed/Registered Vision Center Manager leads the optical department’s sales, merchandising, inventory, service, clinical support, compliance, and team-development activities. The manager uses sales and operational data to forecast trends, align products with member and community needs, monitor competition, and achieve financial and service goals. The role also promotes optical services through community outreach and represents the department in internal and cross-functional initiatives. The manager sets service standards and leads member consultations, eyewear measurements, fittings, adjustments, contact lens education, order processing, and related quality-assurance work within applicable scope-of-practice requirements and under optometric supervision where required. The role supports optometric services through appointment workflows, pre-testing, patient intake, recordkeeping, insurance verification, and payment collection where permitted. It also coordinates with optometrists, laboratories, and suppliers and helps maintain equipment readiness and clinical operations. The position leads hiring, training, coaching, performance management, and recognition for the optical team. It promotes credential development and renewal, supports apprentice opticians in meeting state sponsorship requirements, and assigns work to maintain effective workflows. The manager ensures compliance with HIPAA, optical regulations, company policies, and safety standards; analyzes reports and addresses performance gaps; manages shrink prevention and inventory controls; and maintains audit-ready work areas and equipment. The role is expected to model Walmart’s values: respect for individuals, integrity, customer and member service, and striving for excellence. The listed hourly wage range is $37.00–$50.00, with annual or quarterly performance bonuses and possible regional pay-zone compensation. Actual hourly pay will meet or exceed the applicable local minimum wage.

Requirements

Meet at least one minimum qualification pathway: completion of two or more years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience including one year of optical experience, plus a high school diploma, GED, or equivalent.
Meet Vision Center eligibility requirements, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Hold active licensure or registration.
Hold active ABO certification.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead departmental sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends, align product assortments with member needs and local conditions, monitor competitor pricing, and use sales data to improve revenue performance.
Build team engagement and stakeholder relationships; lead community outreach to promote optical services and represent the department in community and internal initiatives.
Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions; oversee optical measurements, fittings, adjustments, contact lens education, repairs, and final eyewear inspections within applicable scope-of-practice requirements and optometric supervision.
Maintain confidential member information and accurate documentation, including HIPAA and safety records.
Manage quality assurance, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, recognize, and manage the performance of the optical team; assign duties to optimize workflow and operational results.
Support certification and licensure pathways, timely credential renewals, and apprentice optician sponsorship and development as required by state law.
Ensure accurate measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools under applicable optometric supervision.
Coordinate non-adapt troubleshooting and communications with laboratories, suppliers, and optometrists concerning order status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance and calibration protocols under applicable optometric supervision.
Monitor equipment performance, coordinate troubleshooting, repairs, or replacement, and promote optical technologies that improve accuracy, efficiency, and member experience.
Support optometric services through appointment scheduling, pre-testing, contact lens insertion and removal documentation, patient intake, insurance verification, payment collection, and patient-record maintenance where permitted.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, address gaps, and maintain audit-ready standards.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and maintenance of optical equipment and work areas.
Prepare and use operational reports to guide decisions and align department work with organizational goals.
Lead and participate in teams, coordinate assignments, share resources and feedback, support timelines and work quality, and help others adapt to change.
Develop and implement processes with business partners, analyze information from multiple sources, monitor outcomes, and identify improvement opportunities.
Model and promote company policies, ethics, and integrity; guide associates in applying standards and assist management with correcting compliance issues.
Promote a respectful, inclusive, collaborative, accountable, and development-focused workplace; mentor associates and recognize their contributions.
Put customers and members first, make informed decisions, pursue continuous improvement, and support the use of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Walmart-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based annual or quarterly bonus awards.
Possible regional pay-zone compensation.