Licensed/Registered Vision Center Manager - Single #579 St. Augustine

Walmart•St Augustine, FL

3d•Onsite

About The Position

The Licensed/Registered Vision Center Manager leads optical department sales, service, clinical support, team development, and operations. The role drives sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales-trend forecasting, and analysis of performance data. It also builds the department’s visibility through community outreach and collaboration with internal and external stakeholders. The manager establishes high service standards and oversees member inquiries, lifestyle consultations, and recommendations for visual solutions. Within applicable scope-of-practice requirements and optometric supervision, the role oversees eyewear measurements and fittings, adjustments, contact lens education, quality assurance, documentation, and maintenance of equipment and work areas. It supports optometric services through appointment workflows, patient intake, pre-testing, records, insurance verification, and payment collection where permitted. The position hires, trains, coaches, and develops the optical team; manages performance and recognition; assigns work to support efficient operations; and supports credentialing and apprentice development. The manager ensures compliance with HIPAA, optical regulations, company policies, ethics, and safety standards; reviews operational reports and audits; addresses performance gaps; and manages inventory, shrink prevention, asset protection, and equipment readiness. The role models Walmart’s values of respect for the individual, integrity, customer and member service, and striving for excellence. The position is based at the Vision Center at 2355 US Highway 1 S, St. Augustine, Florida. The hourly wage range is $37.00–$50.00, with additional annual or quarterly performance bonuses; certain positions may also receive regional pay-zone compensation.

Requirements

Meets one of the following minimum qualification options: completion of 2 or more years of college; 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, plus a high school diploma, GED, or equivalent.
Meets eligibility requirements to work in a Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Active licensure or registration.
Active ABO credential.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends, align assortments with member needs and local conditions, monitor competitive pricing, and use sales data to improve revenue performance.
Build team engagement and department visibility through community outreach, stakeholder relationships, and participation in business initiatives.
Set and uphold service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions; oversee measurements, fittings, adjustments, contact lens education, and related services within applicable scope-of-practice requirements and optometric supervision.
Protect member and patient confidentiality and maintain accurate, compliant documentation, including HIPAA and safety records.
Manage quality assurance, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, recognize, and manage the performance of optical team members; foster an inclusive and accountable team culture.
Assign duties to optimize workflow and operational performance; support certification and licensure pathways, credential renewals, and apprentice optician sponsorship and development.
Oversee optical measurements, frame adjustments and repairs, final eyewear inspections, prism verification, and troubleshooting of non-adapt cases under applicable optometric supervision.
Coordinate with laboratories, suppliers, and optometrists about job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance and repair coordination under applicable optometric supervision.
Support optometric services through appointment scheduling, pre-testing workflows, contact lens insertion and removal documentation, and payment collection where permitted.
Promote the use of optical technologies to improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, ethics, and safety protocols; analyze operational reports, address gaps, and maintain audit-ready standards.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and optical work areas and equipment.
Provide office and patient intake support for optical and optometric services where permitted, including appointment coordination, insurance verification, payment collection, and patient records.
Perform basic optometric pre-testing and record results under optometrist guidance where permitted.
Lead and participate in teams by sharing resources and information, coordinating assignments, supporting work quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes by collaborating with managers, coworkers, customers, and business partners; monitor progress and identify improvements.
Model and promote compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing ethical or compliance issues.
Demonstrate Walmart values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase benefit.
Company-paid life insurance.
Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible associates, with tuition, books, and fees paid for covered programs.
Annual or quarterly performance bonuses.
Regional Pay Zone compensation may apply to certain positions.