(USA) Licensed/Registered Vision Center Manager - Single

Walmart•Wilmington, NC

2d•Onsite

About The Position

The Licensed/Registered Vision Center Manager leads the optical department’s sales, service, clinical support, team development, and operational compliance. The manager drives sales growth through merchandising, pricing, inventory oversight, seasonal execution, trend forecasting, and analysis of sales and performance data. The role also builds community relationships and promotes optical services through outreach and participation in internal and community initiatives. The manager sets service standards and oversees member consultations, eyewear measurements, fittings, adjustments, contact lens education, order processing, and quality assurance, as permitted by scope-of-practice requirements and under applicable optometric supervision. Responsibilities include protecting member information, maintaining compliant documentation, supporting optometric services and patient intake, and maintaining optical equipment and work areas. The role hires, trains, coaches, and develops associates; assigns work to support effective workflows; and supports credentialing and apprenticeship pathways. The manager ensures compliance with HIPAA, applicable optical regulations, company policies, and safety protocols; monitors inventory and asset protection; reviews operational reports; identifies gaps; and implements corrective actions. The position also supports broader business objectives through collaboration with managers, co-workers, customers, and business partners. The job is based at the Vision Center at 5135 Carolina Beach Rd, Wilmington, NC 28412-2516. The hourly wage range is $41.00–$54.00, with additional annual or quarterly performance bonuses. Walmart also describes a range of health, financial, leave, disability, education, and other benefits.

Requirements

Meet one of the listed minimum qualification pathways: completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, plus a high school diploma, GED, or equivalent.
Meet Vision Center eligibility requirements, including minimum age of 18 and certifications, registration, licensure, and other qualifications required by company policy and applicable regulations.
Have active licensure or registration.
Have active ABO certification.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends, align product assortments with member needs and local market conditions, monitor competitor pricing, and use sales data to improve revenue performance.
Build stakeholder connections, lead community outreach, and represent the optical department in community programs and internal business initiatives.
Set and uphold service standards, resolve member inquiries, and lead lifestyle consultations that recommend suitable visual solutions under appropriate supervision.
Oversee eyewear measurements, fittings, adjustments, contact lens education, and related quality assurance as permitted by scope-of-practice requirements and under applicable optometric supervision.
Maintain confidentiality and accurate documentation, including HIPAA- and safety-compliant records.
Lead, coach, hire, train, recognize, and manage the performance of the optical team; assign duties and support skill development, certification, licensure renewal, and apprentice sponsorship where required.
Oversee optical measurements, frame adjustments and repairs, final eyewear inspections, troubleshooting of non-adapt cases, and communications with laboratories, suppliers, and optometrists, as permitted and under applicable optometric supervision.
Direct eyewear and contact lens order processing, trial lens inventory, and equipment calibration, maintenance, troubleshooting, repair, or replacement.
Support optometric services through appointment scheduling, pre-testing workflows, contact lens insertion and removal documentation, and payment collection where permitted.
Support optical and optometric patient intake, appointment coordination, insurance verification, payment collection, and maintenance of patient records in compliance with HIPAA and company policies.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify operational gaps, and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, and maintenance of equipment and work areas.
Collaborate with teams and business partners, coordinate work assignments, share resources and information, monitor results, and identify improvement opportunities.
Model company ethics and integrity, support policy compliance, and help address ethical or compliance issues.
Demonstrate Walmart’s stated values: respect the individual, act with integrity, serve customers and members, and strive for excellence.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase benefits.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit program, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and additional annual or quarterly performance bonuses.