(USA) Licensed/Registered Vision Center Manager

Walmart • Teaticket, MA

8d • $41 - $54 • Onsite

About The Position

The Licensed/Registered Vision Center Manager leads the optical department’s sales, service, clinical support, team development, and day-to-day operations. The manager drives sales growth through merchandising, pricing accuracy, inventory oversight, forecasting, and data-informed improvements, while promoting optical services through community outreach and internal business initiatives.

The role sets high service standards and oversees member consultations, eyewear measurements and fittings, contact lens education, order processing, quality assurance, and resolution of complex optical issues, where permitted by scope-of-practice requirements and applicable optometric supervision. It also supports optometric services through appointment workflows, patient intake, pre-testing, records, insurance verification, and payment collection, as permitted.

The manager hires, trains, coaches, and develops the optical team; assigns work; supports credentialing and apprentice development; and fosters an inclusive, accountable culture. The role ensures compliance with HIPAA, optical regulations, company policies, and safety protocols; maintains equipment and work areas; manages inventory protection and shrink prevention; reviews operational reports; and implements corrective actions and process improvements. The manager also collaborates across teams and models Walmart’s values of respect, integrity, customer service, and continuous improvement.

Requirements

• Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, and a high school diploma, GED, or equivalent.
• Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Active licensure/registration.
• Active ABO.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and data-informed improvements.
• Align product assortments with member needs, community demographics, and local economic patterns; monitor competitive pricing and adjust strategies to meet financial targets.
• Promote optical services and build local relationships through community outreach and participation in community and internal business initiatives.
• Set and uphold service standards; resolve member inquiries and concerns promptly and accurately.
• Lead lifestyle consultations and recommend visual solutions under appropriate supervision.
• Oversee eyewear measurements, fittings, adjustments, contact lens education, and optical quality assurance as permitted by scope-of-practice requirements and applicable optometric supervision.
• Maintain confidentiality and accurate, compliant records, including HIPAA and safety documentation.
• Hire, train, coach, develop, recognize, and manage the performance of the optical team; assign duties to optimize workflow and operational performance.
• Support certification and licensure pathways, credential renewals, and apprentice optician sponsorship and development in accordance with state requirements.
• Oversee the accuracy of optical measurements, including pupillary distance, position of wear, and multifocal/progressive lens parameters, and ensure consistent use of manual and digital tools.
• Ensure quality frame adjustments, repairs, final eyewear inspections, and prism verification; troubleshoot non-adapt cases and coordinate corrective actions with labs, suppliers, and optometrists.
• Direct eyewear and contact lens order processing, trial lens inventory control, equipment calibration and maintenance, and coordination of equipment repairs or replacements.
• Support optometric services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation, and payment collection where permitted.
• Promote optical technologies that improve accuracy, efficiency, and member experience.
• Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, equipment, and work areas.
• Prepare, review, and use operational reports to guide decisions and align work with organizational goals.
• Provide OD office and patient intake support, including appointment coordination, insurance verification, payment collection, and compliant patient-record maintenance, where permitted.
• Perform basic optometric pre-testing and record results under optometrist guidance where permitted.
• Lead and participate in teams by coordinating assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
• Develop, communicate, and implement processes and practices by collaborating with business partners, analyzing information, monitoring results, and addressing improvement opportunities.
• Promote company policies, ethics, and compliance standards; model Walmart values, support related action plans, use the Open Door Policy, and assist management in addressing ethical and compliance issues.
• Respect individuals, foster belonging, build trusting relationships, communicate positively, mentor others, and recognize contributions.
• Serve customers and members, make information-based decisions, balance priorities, and consider the impact of work on stakeholders.
• Strive for excellence through learning, calculated risk-taking, resilience, continuous improvement, and support for new technologies and change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit for eligible full-time and part-time associates; tuition, books, and fees are paid for covered programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED